Manuel Hernandez
Naples,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Valet Attendant
Ritz-Carlton
10.2021 - Current
- Contributed to the overall success of the hotel by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
- Developed strong relationships with repeat customers through attentive service and personalized interactions.
- Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.
- Enhanced customer satisfaction by providing efficient valet parking services and maintaining a friendly demeanor.
- Improved team morale through effective communication and leadership, fostering a positive work atmosphere.
Server Shift Leader
Mister01
09.2022 - 06.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Spa Specialist
Ritz-Carlton
11.2018 - 10.2021
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Education
High School Diploma -
Barron Collier High School
Naples, FLBachelor of Arts - Business Management
Florida SouthWestern State College
Fort Myers, FL08.2024
Skills
- Problem-Solving
- Punctual and Reliable
- Multitasking and Organization
- Customer service and support
- Flexibility
- Stress Tolerance
Accomplishments
5-Star employee award - Three time nominee - One time winner
Languages
Spanish
Professional Working
Certification
Microsoft Word - 2017
Microsoft Powerpoint - 2017
Timeline
Server Shift Leader
Mister01
09.2022 - 06.2023
Lead Valet Attendant
Ritz-Carlton
10.2021 - Current
Spa Specialist
Ritz-Carlton
11.2018 - 10.2021
High School Diploma -
Barron Collier High School
Bachelor of Arts - Business Management
Florida SouthWestern State College