Open To Work
Manuel Hernandez
Los Angeles,California
Work Preference
Summary
Dynamic retail leader with extensive experience at Goodwill Industries, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving sales through effective inventory control and innovative merchandising strategies. Skilled in training and mentoring staff, fostering a positive work environment that promotes growth and performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Salvation Army Thrift Store
03.2015 - 06.2025
- Assisted with daily operations and staff scheduling to maintain efficient workflow.
- Developed understanding of inventory management processes and stock replenishment techniques.
- Supported customer service initiatives to enhance shopper experience and satisfaction levels.
- Learned cash handling procedures, ensuring accurate transactions and end-of-day reconciliations.
- Engaged in training sessions to familiarize with point-of-sale systems and operational tools.
- Contributed to safety protocols by adhering to company policies during shift duties.
- Observed merchandising strategies to effectively display products and drive sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
District Manager
Goodwill Industries of Los Angeles
01.2008 - 01.2015
- Oversaw daily operations across multiple locations, ensuring compliance with organizational policies and procedures.
- Developed and implemented strategic initiatives to enhance operational efficiency and increase revenue streams.
- Mentored district staff, fostering professional growth through training programs and performance evaluations.
- Analyzed sales data and market trends to identify opportunities for business development and expansion.
- Collaborated with community partners to promote Goodwill's mission and enhance brand visibility in local markets.
- Managed inventory control systems, optimizing supply chain processes to reduce costs and improve service delivery.
- Conducted regular assessments of store performance, implementing corrective actions as needed to meet targets.
- Led cross-functional teams in project execution, ensuring alignment with organizational goals and timely completion of objectives.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Education
High School Diploma -
Huntington Park High School
Huntington Park, CA05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Employee training
- Shift scheduling
- Retail inventory management
- Inventory control
- Recruitment and hiring
- POS systems
- Team building and leadership
- Goals and performance
- Recruiting and hiring
- Operations management
- Leadership development
- Team motivation
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
Languages
Spanish
Full Professional
Timeline
Store Manager
Salvation Army Thrift Store
03.2015 - 06.2025
District Manager
Goodwill Industries of Los Angeles
01.2008 - 01.2015
High School Diploma -
Huntington Park High School