Hi, I’m
Manuel Herrera
Converse,TX
The more difficult the victory, the greater the happiness in winning.
Pele
Summary
Dedicated Trust and Safety Content Moderator with a track record of excellence in content moderation, policy analysis, and process improvement within social media and tech platforms. Skilled in data analysis, team collaboration, and customer service. Fluent in English and Spanish, adept at effective communication and problem-solving. Seeking to leverage expertise in a dynamic role.
Overview
6
years of professional experience
2
Languages
Work History
TikTok
Trust and Safety Associate - Live Moderation
06.2023 - Current
Job overview
- Spearheaded initiatives to combat misinformation and disinformation on live platform
- Analyzed and classified content in alignment with platform policies, ensuring accuracy and efficiency
- Identified fraudulent trends and patterns, enhancing platform integrity
- Collaborated with cross-functional teams and clients to uphold revenue streams and user safety.
- Handled on average upwards of 330+ tickets per day, while maintaining above 92% QA accuracy.
Accenture
Trust and Safety Associate - Business Integrity
09.2021 - 05.2023
Job overview
- Reviewed ad content with precision, adhering to policies and timelines
- Executed workflow activities related to reviewing non-objectionable content, ensuring task completion
- Identified and blocked ad placements violating policies, safeguarding client revenue streams
- Led final steps in appeals process for ad network publishers, fostering collaboration and efficiency
- Conceptualized suggestions for process improvement, consistently meeting performance metrics.
TaskUs
Trust and Safety - Sensitive and Harmful Content Moderator
09.2018 - 12.2020
Job overview
- Ensured user safety by promptly removing inappropriate content from social media platforms
- Monitored abuse reports with 100% accuracy, exceeding performance targets
- Served as Subject Matter Expert, providing guidance on high-priority tasks and team management
- Developed productivity tracking systems, enhancing team efficiency and resolving issues promptly.
Education
San Antonio Community CollegeSan Antonio, Texas
BA in Computer Engineering from Computer Engineering
06.2027
Skills
- Data Gathering, Analysis, and Reporting
- Social Media Advertising
- Team and Cross-Functional Collaboration
- Business Process Improvement
- Process Streamlining
- Bilingual - English/Spanish
- Professional and Effective Communication
- Social Media Content Moderation
- Policy Analysis
- Microsoft Office Suite
- Google Office Suite
- Social Media Platforms
- Security best practices
- Technical problem solving
- Project Management
- Risk Mitigation
Additional Information
Thank you for considering my application. I am enthusiastic about the opportunity to contribute and am available for an interview at your earliest convenience. Warm regards, Manuel Herrera
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionInterests
Computer Science
Computer building and Troubleshooting
Networking
Cooking
Playing soccer
Music and Music history
Learning Languages
Photography
Video games
Robotics
Formula 1/ Motorsports
Timeline
Trust and Safety Associate - Live Moderation
TikTok
06.2023 - Current
Trust and Safety Associate - Business Integrity
Accenture
09.2021 - 05.2023
Trust and Safety - Sensitive and Harmful Content Moderator
TaskUs
09.2018 - 12.2020
San Antonio Community College
BA in Computer Engineering from Computer Engineering