Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Horta

Miramar

Summary

At BPI Sports, I spearheaded LATAM sales growth and nurtured key international relationships, enhancing client satisfaction and revenue. My expertise in compliance and professional relationship-building, coupled with a knack for identifying and meeting customer needs, significantly contributed to our market expansion. This blend of hard and soft skills underscores my ability to drive successful business outcomes.

Overview

12
12
years of professional experience

Work History

Logistics Manager

BPI Sports
01.2021 - Current
  • Analyzed shipping data to identify trends and opportunities for optimization of routes and schedules.
  • Participated in continuous improvement efforts within the department to streamline processes further enhancing overall effectiveness.
  • Negotiated contracts with transportation providers, obtaining competitive rates while maintaining high service standards.
  • Provided exceptional customer service by resolving shipping issues promptly and courteously, maintaining strong client relationships.
  • Managed vendor relationships, securing favorable pricing and service agreements.

LATAM International Account Manager

BPI Sports
05.2017 - Current
  • Improved sales in LATAM by visiting accounts to form a personal relationship and address their specific needs.
  • Kept company in compliance with export standards and international requirements.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Built relationships with customers and community to promote long term business growth.
  • Oversaw international sales primarily in LATAM as well as a few key accounts in multiple markets.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Inside Sales Representative

BPI Sports
01.2014 - 05.2017
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Set up new accounts, established customer credit and set up payment methods.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Prepared and submitted reports to keep management informed of sales activities and progress.

Customer Service Manager

BPI Sports
08.2012 - 01.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.

Education

Bachelor of Economics - Economics

Florida International University
Miami, FL
05.2012

Skills

  • Compliance Requirements
  • Trade Requirements
  • Professional Relationships
  • Sales Reporting
  • International Business
  • Forecasting Ability
  • Client Satisfaction
  • Customer Service
  • Revenue Growth
  • Acquire New Business
  • Shipping and receiving
  • Logistics management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Logistics Manager

BPI Sports
01.2021 - Current

LATAM International Account Manager

BPI Sports
05.2017 - Current

Inside Sales Representative

BPI Sports
01.2014 - 05.2017

Customer Service Manager

BPI Sports
08.2012 - 01.2014

Bachelor of Economics - Economics

Florida International University

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Manuel Horta