Brenda De La Cruz
Los Angeles,CA
Summary
Adaptable professional with experience in safety training, surveillance, and leadership. Frequently praised as results-oriented by peers, I can be relied upon to help your team achieve its goals.
Overview
7
7
years of professional experience
Work History
COMMAND CENTER OPERATOR/ SUPERVISOR
Allied Universal
02.2023 - Current
- Enhanced security measures by implementing advanced surveillance technology and coordinating response efforts.
- Streamlined communication processes for improved efficiency during emergency situations.
- Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
- Collaborated with law enforcement agencies to apprehend criminals and prevent potential threats.
- Managed access control systems for secure entry points, reducing unauthorized access incidents.
- Conducted thorough incident investigations and prepared detailed reports for management review.
- Provided real-time support to field personnel during crisis events, aiding in successful resolutions.
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
Security Supervisor
Allied Universal
07.2022 - 02.2023
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed and maintained a positive company image and reputation
- Collaborated with internal teams to ensure successful execution of promotional activities
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
COMMAND CENTER OPERATOR
Allied Universal
08.2021 - 07.2022
- Conducted regular reviews of existing processes to identify areas for improvement or optimization
- Enhanced security measures by implementing advanced surveillance technology and coordinating response efforts.
- Streamlined communication processes for improved efficiency during emergency situations.
- Managed access control systems for secure entry points, reducing unauthorized access incidents.
- Managed shift handovers effectively, ensuring accurate information transfer between operators.
- Supervised a team of junior operators, providing guidance on best practices and encouraging professional growth.
Elevator Embassaor
Allied Universal
03.2020 - 08.2021
- Ensured elevator safety by conducting thorough inspections and identifying potential hazards.
- Improved building compliance rates by providing detailed reports and recommendations for corrective actions.
- Performed routine maintenance checks for optimal elevator performance and longevity.
- Collaborated with building owners and managers to schedule timely inspections and necessary repairs.
- Developed strong relationships with clients, fostering trust in expertise as an inspector while maintaining open lines of communication regarding findings and needed improvements.
SECURITY PROFESSIONAL
Allied Universal
02.2019 - 03.2020
- Supervised a team of Security Officers in their daily duties
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Maintained accurate records of all security-related incidents and activities.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
Cashier
Target
08.2017 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Security Patrol Officer
AEG LA Live
04.2018 - 07.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Guest Service Associate
Target
12.2017 - 04.2018
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Handled customer complaints to satisfy and retain guests.
Softlines Team Member
Target
06.2017 - 04.2018
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Contributed to store sales growth with efficient merchandise replenishment and accurate pricing.
- Assisted in inventory management for optimal stock levels and reduced shrinkage.
- Collaborated with team members to maintain an organized, clean, and visually appealing sales floor.
- Promoted a positive shopping experience by addressing customer concerns promptly and professionally.
- Expedited restocking process during high-volume periods, minimizing out-of-stock situations that could impact sales revenue.
- Participated in seasonal floor set updates, contributing to a fresh shopping environment for customers while maintaining brand guidelines.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA06.2012
Skills
- Policy Enforcement
- Security Protocols
- Technical Proficiency
- Customer Service
- Emergency Management
- Process Improvement
- System Administration
- Interpersonal Skills
- Attention to Detail
- Time Management
- Risk Assessment
- Problem Solving
- Network Monitoring
- Stress Management
- Adaptability
- Effective Communication
- Team Coordination
- Critical Thinking
- Video Surveillance
- Resource Allocation
- Conflict Resolution
- Database Administration
- Intelligence Gathering
References
- Matthew Godinez - Allied Universal
Account Manager Lead
(323)-301-1601
MatthewGodinezz@aus.com
- Hector Valle- Allied Universal
Supervisor
(213) 792-6015
Hector.Valle@aus.com
- Michael Flanigan- Silverstein Properties
Security Director
(213) 613-4838
MFlanigan@silvprop.com
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
COMMAND CENTER OPERATOR/ SUPERVISOR
Allied Universal
02.2023 - Current
Security Supervisor
Allied Universal
07.2022 - 02.2023
COMMAND CENTER OPERATOR
Allied Universal
08.2021 - 07.2022
Elevator Embassaor
Allied Universal
03.2020 - 08.2021
SECURITY PROFESSIONAL
Allied Universal
02.2019 - 03.2020
Security Patrol Officer
AEG LA Live
04.2018 - 07.2018
Guest Service Associate
Target
12.2017 - 04.2018
Cashier
Target
08.2017 - 12.2018
Softlines Team Member
Target
06.2017 - 04.2018
High School Diploma -
Edward R. Roybal Learning Center
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