Manuel Jauriga
Hialeah
Summary
I’m excited to work alongside a motivated, professional team, where I can continue learning and put my skills into action. I enjoy using my knowledge to provide reliable, customer-centered services to individuals with diverse needs, while helping reduce challenges that impact overall satisfaction. My goal is to build a rewarding career where I can contribute positively to the organization’s success, and support its commitment to high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tire Shop Manager
A FATHER AND SON TIRE SERVICE
Opa-locka
12.2023 - 01.2026
- Delivered exceptional customer service while addressing needs and driving sales.
- Supervised daily tire installation and repair operations for diverse customer requirements.
- Managed inventory levels to guarantee availability of various tire brands and sizes.
- Trained new staff on safety protocols and proper tire handling techniques.
- Coordinated scheduling of service appointments to enhance workflow efficiency.
- Ensured compliance with safety regulations and company policies during operations.
- Monitored equipment maintenance to prevent breakdowns and maintain reliability.
- Resolved customer complaints efficiently to uphold high service standards.
Sales Associate/Support Technician
TWO BRO SECURITY & IT SOLUTIONS
Medley
08.2021 - 12.2023
- Answer all calls from our call center, explain to the customer our service and what we can provide, and complete the sale.
- Collaborating with the customers, banks, and coworkers to deliver safe and quality customer service.
- Implementing efficient and competent customer service within the stipulated policies, standards, and procedures as per our company.
- Evaluating customer's response to the product sold and consult with other specialist concerning variances and recommend changes needed for improvement of the services.
- Outlining necessary priorities to adapt to the changing situations.
- Technical support for customers when help needed with GPS applications, security cameras and general system questions.
Assistant Manager/Sales Lead
FOOT LOCKER
Hialeah
08.2020 - 08.2021
- Delivering quality customer services through direct or indirect contact while advocating for my company interests.
- Running the store, opening, and closing the store, handling the cash drops when the store closes, making sure each customer is provided excellent customer service, and guiding my associates through the daily plans and goals.
Education
COMPUTER ENGENIEERING - true
MIAMI DADE COLLEGE-HIALEAH CAMPUS
Hialeah, FL01-2027
High School Diploma - Hialeah, FL
IMATER ACADEMY CHARTER HIGH SCHOOL
Hialeah, FL06.2021
Skills
- Research
- Problem resolution
- Self-motivation
- Work under pressure
- Customer-centered services
- Empathy
- Compassion
- Reliability
- Flexibility
- Team leadership
- Inventory management
Certification
Driver's License
References
- Guerra, Lisandra, RN, (786) 626-4426
- Jauriga, Wendy, RN/BSN, (305) 337-8744
- Morales, Frank, CEO TWO BRO SECURITY & IT SOLUTIONS, (786) 444-4472
- Martinez, Gregory, Manager Footlocker, (786) 525-1954
Timeline
Tire Shop Manager
A FATHER AND SON TIRE SERVICE
12.2023 - 01.2026
Sales Associate/Support Technician
TWO BRO SECURITY & IT SOLUTIONS
08.2021 - 12.2023
Assistant Manager/Sales Lead
FOOT LOCKER
08.2020 - 08.2021
COMPUTER ENGENIEERING - true
MIAMI DADE COLLEGE-HIALEAH CAMPUS
High School Diploma - Hialeah, FL
IMATER ACADEMY CHARTER HIGH SCHOOL