Manuel Jimenez
Kissimmee,FL
Summary
Proven leader in the hospitality sector, notably at Disney Coronado Springs, with a track record of enhancing customer satisfaction and streamlining operations. Skilled in strategic planning and team building, I've effectively managed resources, reducing waste by optimizing stock levels. My approach has consistently improved service efficiency and guest experiences, demonstrating both hard and soft skills in dynamic environments. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of Number years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Tua Pasta Restaurant
09.2023 - 02.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
Server
Disney Coronado Springs
12.2015 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Bartender
Disney Coronado Springs
12.2015 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Room Services
Disney Coronado Springs
12.2015 - 03.2020
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Cadet High School
Kissimmee Florida 06.2019
Skills
Safe food handling
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Food and Beverage Manager
Tua Pasta Restaurant
09.2023 - 02.2024
Server
Disney Coronado Springs
12.2015 - 03.2020
Bartender
Disney Coronado Springs
12.2015 - 03.2020
Room Services
Disney Coronado Springs
12.2015 - 03.2020
Cadet High School
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