Manuel Leon
Los Angeles,United States
Summary
At Olive Garden, I excelled in high-pressure situations, enhancing customer satisfaction and restaurant efficiency through exceptional communication and multitasking skills. Collaborating effectively with teams, I improved guest relations and streamlined operations, showcasing adaptability and a commitment to excellence without relying on numerical achievements.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Olive Garden
10.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
No Degree -
LA South West College
High School Diploma -
University High School
Los Angeles, CA06-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Guest relations
- Foreign language skills
- Verbal and written communication
Languages
Spanish
Professional Working
Timeline
Host
Olive Garden
10.2022 - 05.2023
No Degree -
LA South West College
High School Diploma -
University High School
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