Manuel Losoya
San Antonio,TX
Summary
Detailed account executive with 15+ customer service. Remarkable relationship building to maintain clients and provide exceptional customer service. Product knowledge in market department with the goal to relate all business management into the all marketing suppliers.
Overview
15
15
years of professional experience
Work History
Service Manager P&C
Goosehead Insurance Agency
San Antonio, TX
11.2021 - Current
- Managed property and casualty insurance service with a focus on team growth remotely and on-site
- Enhanced company metrics by integrating personal development skills with advanced case work across multiple departments, such as Underwriting, Unlicensed, Retention, and Escalations.
- Developed strategies through cross-departmental teamwork to improve success metrics for agents, aligning with organizational goals.
- Monitored improvements in agent performance through regular check-ins with senior management to ensure that work is timely and accurate.
- Promoted through multiple roles including phone agent, case processor, advanced agent specialty, service coach, and service manager.
- Direct groups of up to 15 peers, consistently achieving monthly targets.
- Make outbound calls to clients, partnered insurance carriers, sales agents, and lenders to deep dive into customer inquiries and retain business.
Meat Market Lead
HEB Grocery Store
San Antonio, TX
11.2009 - 11.2021
- Offer great HEB service to both partners and customers by keeping our hospitality culture alive
- Contributes in implementing new processes to maximize productivity with the team
- Assist my leaders in building sales forecast and schedules to achieve goals of $250,000 in weekly sales
- Motivate the team to strive for perfection on compliance with food safety procedures and quality control guidelines by performing practices ORT audits on weekly basis
- Review warehouse invoices to ensure positive financial health of department
- Use cost Analysis to obtain the best gross profit margins on our products
- Contribute to store selling events through product placement, pricing, and promotion
- Coaching Partners on daily basis to fulfill exceptional hospitality service
Education
Bachelor of Business Administration - Business Administration
The University of Texas At San Antonio
San Antonio, TX12.2019
Associate of Business Administration - Business Administration
Northwest Vista College
San Antonio, TX06.2017
Skills
- CRM tools (Salesforce, Vonage, PartnerNet)
- Proficient in Microsoft word, Outlook, Excel, and Powerpoint
- Relationship building
- Customer Service Rapport
- Upselling and Cross Selling
- Staff Training
- Detailed-oriented
- Reliable and Responsible
- Adaptable and Flexible
- Courteous Phone Demeanor
- Team Leadership
- Multitasking and Prioritization
Timeline
Service Manager P&C
Goosehead Insurance Agency
11.2021 - Current
Meat Market Lead
HEB Grocery Store
11.2009 - 11.2021
Bachelor of Business Administration - Business Administration
The University of Texas At San Antonio
Associate of Business Administration - Business Administration
Northwest Vista College