Manuel Mackewicz
Webster,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Panda Express
05.2017 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant Manager
Zoe's Kitchen Inc.
01.2011 - 05.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
Certified Flight Instructor CFI,CFII,MEI - Aviation Management And Operations
Airline Transport Professionals
Addison, TX12.1998
High School Diploma -
Clear Creek High School
League City, TX05.1992
Skills
- Staff Management
- Customer Engagement
- Menu Development
- Recruitment
- Operations Management
- Passion for Customer Satisfaction
- Performance Improvement
- Order Delivery Practices
- Complaint Resolution
- Customer Loyalty
- Point of Sale (POS) System Operation
- Staff Scheduling
- Inventory Control and Record Keeping
- Shift Management
Timeline
Restaurant Manager
Panda Express
05.2017 - Current
Restaurant Manager
Zoe's Kitchen Inc.
01.2011 - 05.2011
Certified Flight Instructor CFI,CFII,MEI - Aviation Management And Operations
Airline Transport Professionals
High School Diploma -
Clear Creek High School
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