Manuel Maldonado
Jacksonville,Florida
Overview
29
29
years of professional experience
Work History
Owner/Operator
Self Employed Services
09.2008 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Devised processes to boost long-term business success and increase profit levels.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Aligned branding initiatives and sales strategies with client goals.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Recognized shifting treads in overhead and became mobile, by developing a more unique repoire with clients.
- Personally handled all automotive tasks, Mechanical, Bodywork, Collision, Paint, electrical, and Parts acquisition new, and used.
- Subcontracted for Mercedes-Benz, BMW, Chrysler Jeep Dodge, Cadillac, Chevrolet, Ford, Toyota, Lexus, Kia, Hyundai, Harley Davidson, Honda. Dealerships.
- Hitch and wiring installations
- Vehicle customization and fabrication
- On-site repair, and Restoration of private clients vehicles, motorcycles, boats, and other watercraft
Bartender/Server
Applebee's Neighborhood Grill & Bar
05.2004 - 10.2008
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
- Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees by walkin, curbside togo call in orders, managed employee shift, and drink orders, and expo
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Served Soft drinks, cocktails and wine, beer, liquor beverages, and offered refills.
- Kept track of event finances, initial deposits, due payments and final balances.
- Checked over numerous daily IDs to verify ages and uphold Florida State liquor laws.
- Supported needs of up to 20-server wait staff who attended to specific needs of countless customers daily for Grill, and Bar restaurant with social relevancy and intentionality.
Body Shop Technician/ Mechanic
Corvettes East
01.1994 - 05.2004
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Received and logged incoming parts orders.
- Distributed ordered components to appropriate technicians to complete repairs.
- Monitored n.o.s., remanufactured, rebuilt, and pre-used inventory and reported need for replenishment.
- Completed average of numerous body work orders, and quotes each quarter while maintaining company defined quality standards.
- Routed timely parts order invoices to accounting office to maintain up-to-date records.
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Welded and finished body pieces on over countless amouts repairs with great skill and accuracy.
- Metal, fiberglass, repair, restoration
- Parts replacement to correct OEM date coded manufacturer standards
- Prepared logs on each repair and maintained customer records for each job.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Dnf Due To School Losing Accreditation, Closing - Surgical Technology
North Florida Institute
Orange Park, FL09.2004
High School Deploma - General Studies
FSCJ
Kent Campus US Hwy 17 Jacksonville Florida 04.1999
Moved To Florida To Continue Education - Advanced Placement in Honors, English/Spanish
Dunkirk Senior High School
Dunkirk, NY12.1997
Certificate Of Completion, And Pre ASE Training - Automotive Body Work, Collision Repair, Paint Refinishing
Phillip J. Loguidece Center B.O.C.E.S Votech
Fredonia, NY09.1995
Timeline
Owner/Operator
Self Employed Services
09.2008 - Current
Bartender/Server
Applebee's Neighborhood Grill & Bar
05.2004 - 10.2008
Body Shop Technician/ Mechanic
Corvettes East
01.1994 - 05.2004
Dnf Due To School Losing Accreditation, Closing - Surgical Technology
North Florida Institute
High School Deploma - General Studies
FSCJ
Moved To Florida To Continue Education - Advanced Placement in Honors, English/Spanish
Dunkirk Senior High School
Certificate Of Completion, And Pre ASE Training - Automotive Body Work, Collision Repair, Paint Refinishing
Phillip J. Loguidece Center B.O.C.E.S Votech