Manuel Manda
Pflugerville
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Security Officer
Texas EGCP Corp
Austin
06.2017 - 08.2025
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to alarms and incidents, assessing situations effectively.
- Conducted regular patrols to detect unusual activities or potential hazards.
- Prepared detailed incident reports for management review and analysis.
- Collaborated with local law enforcement during investigations and emergencies.
- Implemented access control measures to regulate entry into secured areas.
- Maintained surveillance equipment, ensuring optimal functionality at all times.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
AC Technician
Gold Triangle
Round Rock
08.2023 - 10.2024
- Diagnosed HVAC issues using industry-standard tools and techniques.
- Performed routine maintenance on heating and cooling systems to ensure efficiency.
- Installed new air conditioning units following safety protocols and manufacturer guidelines.
- Collaborated with team members to troubleshoot complex system failures effectively.
- Educated clients on proper equipment usage and energy-saving practices.
- Assisted in inventory management of tools, parts, and equipment for service operations.
- Maintained accurate service records to support compliance with safety regulations.
- Responded promptly to emergency service calls, ensuring customer satisfaction and safety.
- Repaired and replaced worn or defective parts in existing AC systems.
- Cleaned evaporator coils and blower assemblies with approved cleaning solutions.
- Installed new AC units according to manufacturer's specifications.
- Installed, maintained and repaired air conditioning, heating, ventilation and refrigeration units in homes, commercial buildings, and large industrial complexes, completing projects on schedule.
- Fabricated and welded customized or unavailable components for air conditioning systems in support of entire company to meet unique needs and return systems to full operation quickly.
- Performed preventive maintenance on AC equipment to ensure peak performance.
- Explained repair procedures to customers in a clear and concise manner.
- Inspected ductwork for insulation integrity and proper connections.
- Diagnosed air conditioning problems and addressed issues with low voltage, compressors, reverse valves, blowers, and condenser motors.
- Evaluated customer needs and provided cost estimates for repair or replacement of malfunctioning AC units.
- Serviced central and window air conditioners and expertly performed complete technician services for cooling systems on cars and heavy-duty vehicles.
- Adjusted system components such as thermostats, switches, valves, belts, fans and motors for optimal operation.
- Followed safety protocols when working with hazardous materials such as refrigerants.
- Assisted in training junior technicians on proper installation techniques.
- Ordered replacement parts from vendors as needed for timely completion of jobs.
- Ensured compliance with all applicable codes related to HVAC systems.
- Utilized hand tools such as screwdrivers, wrenches and pliers to complete repairs as needed.
- Maintained accurate records of all inspections, tests, repairs and installations performed.
- Prepared detailed reports outlining the nature of repairs completed.
- Attended professional seminars to stay up-to-date on industry developments.
- Estimated materials for specific projects and performed routine safety and maintenance checks on chilled water and condenser water pumps, compressors, and pneumatic controls.
- Provided emergency services after normal business hours when necessary.
- Tested electrical circuits for continuity using multimeters or other appropriate devices.
- Researched various HVAC products to determine compatibility with existing systems.
- Calibrated temperature control systems to maintain desired indoor climate conditions.
- Resolved customer complaints in a professional manner while providing excellent customer service.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Installed, maintained and repaired commercial refrigeration systems.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Adept at reading blue prints of electrical equipment.
- Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
- Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
- Updated and maintained service records and documentation for all HVAC maintenance and repair activities.
- Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.
- Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
- Collaborated with sales teams to provide technical expertise and support for HVAC product sales.
- Managed inventory of HVAC parts and supplies, ensuring availability of necessary components for repairs and installations.
- Conducted air quality tests and recommended solutions for improving indoor air quality in residential and commercial settings.
- Installed and maintained residential and commercial HVAC systems to ensure optimal operation and energy efficiency.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Monitored and adjusted building automation systems to improve HVAC system performance and efficiency.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
- Designed and implemented custom HVAC solutions to meet specific customer requirements and building specifications.
- Conducted regular system inspections and preventative maintenance tasks, reducing system downtime and repair costs.
- Calibrated HVAC equipment and systems for optimal performance and energy efficiency.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Tested pipe, tubing joints, and connections for leaks.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Planned work procedures using charts, technical manuals and experience.
- Tracked repairs made, labor time and parts used to calculate bill.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
- Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
- Loaded materials, tools and equipment on truck at beginning of each shift.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
- Reviewed work orders and discussed with supervisors.
- Communicated with clients during service calls for top-quality customer service.
- Tested equipment following each install to determine efficiency and proper functionality.
- Inspected job site before project start to identify obstacles and resolve issues.
- Read technical manuals and schematics to understanding specific configurations.
- Assessed system operations to identify potential areas requiring maintenance services.
ICT Technician
Applied Materials
Austin
01.2022 - 02.2023
- Installed and configured hardware and software for user workstations.
- Provided technical support for network issues and system troubleshooting.
- Managed inventory of IT supplies and equipment for operational efficiency.
- Conducted routine maintenance on servers and networking equipment.
- Assisted in implementing cybersecurity measures to protect sensitive data.
- Documented procedures and created user manuals for software applications.
- Collaborated with team members to improve IT service delivery processes.
- Trained staff on new technology systems and software usage.
- Installed and configured new computer hardware, software and network systems.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Supported mobile devices such as laptops, tablets and smartphones by configuring settings and installing applications.
- Provided training to end users on how to use new technologies efficiently.
- Investigated faults across multiple platforms including hardware, software, applications and databases.
- Monitored performance of systems to identify any issues or anomalies for resolution.
- Identified opportunities to improve service delivery through automation and process optimization techniques.
- Configured firewalls, routers and other networking equipment according to best practice standards.
- Conducted periodic audits of ICT assets such as computers, servers, printers.
- Developed and documented operational processes for efficient use of ICT resources.
- Managed user accounts, permissions, access rights and security protocols in accordance with company policy.
- Assisted in the development of system architecture designs to meet customer needs.
- Implemented new technologies such as virtualization solutions where appropriate.
- Resolved complex problems related to operating systems, applications and network environments.
- Maintained and troubleshot existing ICT equipment, networks and systems.
- Ensured all changes were tested before implementation into production environment.
- Collaborated with vendors regarding product procurement decisions based on cost and benefit analysis.
- Performed root cause analysis on incidents and implemented preventative measures accordingly.
- Proactively monitored system health and took corrective action when required.
- Implemented security measures to protect data from unauthorized access.
- Conducted research into emerging technologies in support of system development efforts.
- Created detailed reports on system performance metrics for management review.
- Performed regular backups of data to ensure business continuity in the event of a disaster recovery situation.
- Monitored system performance to ensure proper operation.
- Maintained records of repairs and fixes for future reference.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Ensured compliance with applicable laws and regulations related to information security.
- Performed troubleshooting to diagnose and resolve problems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Oversaw daily performance of computer systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Conducted workflow analysis, space design or cost comparison analysis.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Evaluated software or hardware to recommend improvements or upgrades.
- Collected, analyzed and reported on data for use in operational planning.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Education
LBJ High School
Austin, TxSkills
- Vigilant
- Focused
- Responsible
- Skilled
- Communication
- Patient
- Disciplined
- Observant
- Emergency response
- Equipment maintenance
- Technical troubleshooting
- Safety procedures
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Premises patrol
- Firearms expert
Languages
English
Professional
Spanish
Professional
Arabic
Full Professional
Persian
Native/ Bilingual
Timeline
AC Technician
Gold Triangle
08.2023 - 10.2024
ICT Technician
Applied Materials
01.2022 - 02.2023
Security Officer
Texas EGCP Corp
06.2017 - 08.2025
LBJ High School