Manuel Martinez
Hackensack,NJ
Summary
Proven to elevate guest experiences at many bars and restaurants, I blend expert liquor knowledge with an engaging personality, driving satisfaction and repeat business. Skilled in Toast and Micros systems, I excel in fast-paced environments, evidenced by successfully training staff and boosting revenue through innovative promotions. A team player, I foster a collaborative atmosphere while ensuring responsible alcohol service.
Overview
12
12
years of professional experience
Work History
Bartender
Tiki Beach Rye
Rye, NY
05.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender/Manager
Printers Alley
New York, NY
06.2017 - 06.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Server/Bartender/Trainer
New York Beer Company
New York, NY
09.2012 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Education
None - Childhood Education
Nassau Community College
Nassau, NYSkills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Team player attitude
Clear and effective communication
Patience and Tolerance
Outgoing Personality
Engaging personality
Customer service expertise
Responsible Alcohol Service
Handling Difficult Customers
Cash Register Operation
Have worked with Toast , Micros and several other operating systems
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Tiki Beach Rye
05.2024 - 10.2024
Bartender/Manager
Printers Alley
06.2017 - 06.2024
Server/Bartender/Trainer
New York Beer Company
09.2012 - 06.2017
None - Childhood Education
Nassau Community College