Manuel Melendez
Cypress
Summary
Dedicated Phlebotomist with 1.5 years of hands-on experience and full cross-training across all areas of phlebotomy and laboratory operations. Backed by 3 years of customer service experience, demonstrating strong communication, professionalism, and the ability to work effectively with diverse patients and team members. Seeking to advance into a supervisory role to support staff development, workflow efficiency, and high-quality patient care.
Overview
6
6
years of professional experience
Work History
Advanced Plasma Service Technician
Biolife Plasma Services
Houston
05.2024 - Current
- Cross-trained in all operational departments including Donor Screening, Phlebotomy Floor, and Laboratory, ensuring seamless workflow coverage
- Perform venipuncture and plasma collection procedures while maintaining strict adherence to safety, quality, and compliance standards
- Promote teamwork and accountability by modeling professionalism and reliability
- Support donor screening processes including eligibility verification, vitals collection, and donor education
- Maintain a clean, safe, and organized work environment in accordance with FDA, OSHA, and company regulations
- Serve as a trainer and mentor to new and existing employees, providing hands-on guidance and reinforcing standard operating procedures
- Act as a resource for coworkers by answering procedural questions and assisting with troubleshooting during high-volume operations
- Assist leadership with onboarding and skill development of new staff
- Demonstrate strong customer service and communication skills to ensure positive donor experiences and de-escalate concerns professionally
- Collaborate with leadership and team members to support daily operations, meet productivity goals, and maintain donor flow
- Consistently follow infection control protocols and proper documentation practices to ensure accuracy and compliance
- Adapt quickly to changing priorities and staffing needs in a fast-paced clinical environment
Style Associate
Target
Cypress
10.2022 - 04.2024
- Provide customer service support within the style department, assisting guests with product selection and store navigation
- Work across multiple areas including Kids, NIT (Baby), RTW (Women), Men's, Shoes, and Intimates/Athletic, demonstrating versatility and adaptability
- Maintain organized and visually appealing merchandise displays in accordance with store standards
- Assist in additional departments as needed, including Technology, Cashier, and Backroom, to support overall store operations
- Collaborate with team members and leadership to meet daily sales and operational goals
- Handle merchandise restocking, sizing, and inventory organization to ensure product availability
Paint Assistant
First Choice Collision
Cypress
06.2021 - 09.2022
- Supported the paint department in a high-volume auto body shop environment
- Assisted painters by sanding, prepping, priming, and repairing vehicle body parts prior to painting
- Ensured proper preparation of vehicles to meet quality and safety standards
- Organized and tracked newly ordered parts to support efficient workflow
- Maintained a clean and safe work area while following shop safety procedures
- Entrusted with securing and managing customer vehicle keys, demonstrating responsibility and trustworthiness
- Worked long shifts (8-10+ hours) while maintaining productivity and attention to detail
Associate
TJ Maxx
Cypress
07.2020 - 06.2021
- Began role as a cashier, providing friendly and efficient customer service at the point of sale
- Promoted company credit card programs and assisted customers with enrollment
- Transitioned to floor and backroom operations, supporting inventory flow and merchandising
- Assisted with unloading trucks, breaking down pallets, and processing merchandise
- Organized backroom inventory to ensure timely product movement to the sales floor
- Stocked merchandise efficiently while maintaining store appearance standards
Associate
Wendy's
Cypress
04.2020 - 07.2020
- Worked across multiple stations including grill, fryer, sandwich preparation, and drive-thru
- Supported high-volume service while maintaining speed, accuracy, and food safety standards
- Assisted with managing drive-thru orders within a 60-second service time goal
- Collaborated with team members to ensure smooth operations during peak hours
- Delivered consistent customer service in a fast-paced environment
Education
High School Degree -
Cypress Springs High School
Cypress, TX05.2021
Skills
- Customer service
- Accountability
- Adaptable
- Versatile
- Clear communication
- Awareness
- Conflict resolution
- Emotional intelligence
- Decision making
- Training and mentoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Advanced Plasma Service Technician
Biolife Plasma Services
05.2024 - Current
Style Associate
Target
10.2022 - 04.2024
Paint Assistant
First Choice Collision
06.2021 - 09.2022
Associate
TJ Maxx
07.2020 - 06.2021
Associate
Wendy's
04.2020 - 07.2020
High School Degree -
Cypress Springs High School