Manuel Molejon Sotolongo

Student pilot at ATP schools (KFXE) with 10 years of airline industry experience. Currently working in his commercial license and building up hours towards ATP/CTP.

Certified flight dispatcher employed as Flight Follower for a part 121 supplemental cargo airline. Performed duties of flight planning, flight following, weather watch and acted as liaison between DHL network control and 21Air departments.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Performed turn-aroud coordination duties.
• Worked as a lost baggage agent.