Manuel Muhammad

• Managed all business operations, including client onboarding, billing, documentation, and scheduling, ensuring efficient and organized workflow.
• Maintained strong, trust-based relationships with clients, handling sensitive issues with professionalism and confidentiality.
• Conducted risk assessments for clients in both personal and business contexts, applying strong analytical skills to identify and mitigate potential challenges.
• Resolved client disputes and concerns effectively, providing actionable solutions that enhanced satisfaction and loyalty.
• Provided psychological counseling services aimed at improving clients’ mental health and well-being through structured guidance and personalized support.
• Led business consulting initiatives, offering tailored life coaching and professional development advice to individuals looking to create or enhance their businesses.

• Monitored security systems and analyzed surveillance data to identify potential fraud, unauthorized activities, and policy violations.
• Investigated incidents related to fraud, theft, and security breaches, ensuring thorough documentation and timely resolution.
• Collaborated with internal teams to handle customer complaints and resolve conflicts, ensuring a satisfactory and secure resolution.
• Implemented security protocols to prevent fraud and unauthorized access, ensuring the protection of sensitive information and assets.
• Trained security staff on fraud prevention techniques, proper customer interactions, and conflict resolution.
• Managed incident reports and maintained detailed records of security breaches, suspicious activities, and customer complaints for compliance and review.
• Demonstrated strong communication skills while interacting with clients, resolving issues, and providing clear guidance on security protocols.
• Effectively handled high-pressure situations, providing quick and reliable decisions to mitigate risks and maintain customer trust.

• Maintained detailed records and documentation of client progress, ensuring compliance with institutional standards and privacy regulations.
• Demonstrated strong communication and listening skills, building trust with vulnerable populations and managing sensitive situations with discretion.
• Conducted conflict resolution and crisis intervention, fostering a safe and supportive environment for children under stress.
• Collaborated with multidisciplinary teams, including social workers and educators, to ensure comprehensive support for each child.
• Developed and implemented individualized counseling plans, addressing trauma, behavioral challenges, and rehabilitation goals.
• Provided psychological counseling and emotional support to children transitioning out of detention facilities, helping them reintegrate into society and improve their emotional well-being.
• Utilized problem-solving techniques to address immediate concerns while focusing on long-term emotional and behavioral development.
• Managed high caseloads and maintained organizational efficiency in a fast-paced, high-pressure environment.