Manuel Montoya, SPHR, SHRM-SCP
Los Angeles,CA
Summary
Human Resources Manager at Security Industry Specialists, who oversees the HR operations for a leading provider of security solutions and intelligence services. With over seven years of experience in HR, having developed and implemented effective strategies for employee training, engagement, retention, and compliance. Expert in handling complex employee relations issues, full-cycle recruiting, payroll, benefits administration, risk management, and worker's compensation for U.S. and international employees. Certified as a Professional, Senior Professional, and Certified Professional in Human Resources by HRCI and SHRM. Passionate about creating a positive and inclusive work environment that supports the mission and vision of the organization. Appreciate collaboration with diverse and talented teams and am always eager to learn new skills and best practices in the field of HR.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resource Manager
Security Industry Specialists Inc.
02.2022 - Current
- Oversee HR team operations servicing multi-state client locations, in providing expert guidance and strategies to resolve employee relations issues
- Collaborate with internal departments and subject matter experts to deliver actionable plans and advise leadership on performance management, recruiting, retention, compensation, development, engagement, and culture
- Evaluate quarterly turnover analysis and develop retention action plans
- Perform and oversee thorough investigation of complex employee relations issues
- Present documented investigation reports, evidence, and processes, to state or other federal agencies
- Collaborate with leadership to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Reduced turnover rates by 20% within HR department by implementing practical training and retention strategies.
- Monitor and handle employee claims involving performance-based and harassment incidents.
- Devised hiring and recruitment policies for 5,000-employee company.
Human Resource Generalist
Security Industry Specialists Inc.
10.2019 - 02.2022
- Provided expert HR guidance to multiple state clients through in-person or virtual collaboration, ensuring prompt acknowledgment and resolution of employee relations issues
- Trained management and employees on HR policies and processes, including anti-harassment training, accommodations training, and SOPs on best practices for onboarding, transfers, performance cycles, leaves of absence, and offboarding
- Present documented investigation reports, evidence, and processes, to state or other federal agencies
- Reviewed quarterly turnover reports and developed retention plans collaboratively with leadership
- Coordinated unemployment claims and legal matters, representing appeals when needed
- Established and led training programs for new HR Generalists, increasing their productivity and performance
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies
- Assisted in succession planning efforts by identifying high-potential employees eligible for leadership development opportunities
- Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
- Liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust
- Facilitated criminal background check process for new hires.
- Coached managers through employee engagement, documentation, discipline, and performance improvement plans
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture
- Understood, interpreted, and mediated human resources inquiries to support human resources policies, procedures, and program administration.
- Enabled transition of 1200 employees during COVID
Human Resource Coordinator | Human Resource Consultant
Opal Group
01.2018 - 05.2020
- Executed U.S. and international recruitment, managed leaves of absence, worker's compensation, and COBRA, and revised HR documents to ensure compliance with employment laws
- Supervised payroll administration, conducted employee relations investigations between management and employees, organized employee activities and programs, and fulfilled other HR responsibilities as needed
- Reduced health insurance costs for all employees by purchasing new health, dental, and vision insurance plans, maintaining coverage without compromising quality, resulting in 15% savings in company healthcare expenses
- Improved diversity by 20% through strategic recruiting skills
- Assisted with writing job postings and job descriptions for boards
- Generated and analyzed reports to monitor employee engagement and attrition trends
- Created and delivered HR training sessions to staff and leadership.
- Facilitated onboarding process for new hires, ensuring all necessary paperwork was completed accurately and efficiently within required timeframes
- Provided expert advice on navigating employment laws, regulations, and compliance requirements, ensuring client organizations remained up-to-date on best practices.
Human Resource Generalist
AirSea Packing Group
03.2018 - 12.2018
- Streamlined HR processes for increased operational efficiency through development of standard operating procedures.
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
- Created and delivered HR training sessions to staff, managers, and executives.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes before sending them to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Fielded employee inquiries related to insurance, pension plans, vacation, sick leave, and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates reducing time to fill open roles by 10%
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks
Assistant Manager
Bed Bath & Beyond
09.2016 - 03.2018
- Developed strong working relationships with staff, fostering positive work culture.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with leadership to develop strategic plans for business growth and improvement. Key collaborator in optimized layout for Lincoln Square Health and Beauty subsidiary, increasing core product visibility by 15%.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success. Assisted with opening two new store locations.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
Human Resource Manager
CSavor Corporate Catering
01.2016 - 01.2017
- Established HR Department for five client locations, supervising all HR operations, including succession planning, coaching, and employee relations
- Executed full-cycle recruiting, directed training and development of staff to ensure high morale and preserve company culture, and administered payroll, benefits, risk management, and worker's compensation
- Guided management on workforce coaching, staff issues, and disciplinary measures while ensuring compliance with local, state, and federal laws
- Lead all workplace investigations
- Oversaw annual review process for all staff and management.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Devised hiring and recruitment policies for 70 employee company with five client locations.
Assistant Manager
Bed Bath & Beyond, Cost Plus World Market, & Harmon Stores
06.2007 - 05.2016
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work relationships.
- Increased sales through effective merchandising strategies and targeted promotions. Increased private label sales by 43%, resulting in 80% margin increase through display and delivery.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained clean, safe, and organized store environment to enhance customer experience
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in professional development by offering guidance/support in their assigned roles.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science in Human Resource Management -
Columbia Southern University
Orange Beach, AL10.2017
Skills
- HR Operations Management
- Strategic Planning
- Employee Relations/Workplace Investigations
- Performance Management
- Policy Implementation
- Policy Development
- Workforce Planning
- Training & Development
- Team Building & Leadership
- Employee Onboarding
- Payroll Management
Certification
- SHRM-SCP- Society for Human Resources Senior Certified Professional
- SPHR-Senior Professional in Human Resources
- PHR-Professional in Human Resources
- SHRM-CP-Society for Human Resources Certified Professional
- Wicklander-Zulawski Workplace Investigative Interviewing Strategies for HR/ER Professionals
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Human Resource Manager
Security Industry Specialists Inc.
02.2022 - Current
Human Resource Generalist
Security Industry Specialists Inc.
10.2019 - 02.2022
Human Resource Generalist
AirSea Packing Group
03.2018 - 12.2018
Human Resource Coordinator | Human Resource Consultant
Opal Group
01.2018 - 05.2020
Assistant Manager
Bed Bath & Beyond
09.2016 - 03.2018
Human Resource Manager
CSavor Corporate Catering
01.2016 - 01.2017
Assistant Manager
Bed Bath & Beyond, Cost Plus World Market, & Harmon Stores
06.2007 - 05.2016
Bachelor of Science in Human Resource Management -
Columbia Southern University