Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Morales

Oakley,UT

Summary

Dynamic General Manager with a proven track record at El Mono Restaurant, enhancing team performance through effective training and performance management. Skilled in customer relations and process improvement, I fostered loyalty and increased repeat business while ensuring compliance with safety regulations. Bilingual and adept in financial management, I drive operational excellence.

Overview

12
12
years of professional experience

Work History

General Manager

El Mono Restaurant
01.2017 - Current
  • Improved team performance by implementing a performance evaluation system, resulting in employee satisfaction and a reduction in turnover.
  • Cultivated strong customer relationships, leading to an increase in repeat business and improvement in customer loyalty scores.
  • Collaborated with the finance team to streamline accounts payable and receivable processes, reducing processing time by improving accuracy.
  • Managed daily operations, ensuring compliance with SOPs and safety regulations, resulting in zero safety violations in the past 3 years.
  • Oversaw talent recruitment, onboarding, and training, building a high-performing team that consistently exceeded sales targets.
  • Analyzed sales data and implemented promotional strategies.

Front Desk Agent

Embassy Suites by Hilton
09.2019 - 01.2020
  • Consistently exceeded guest expectations, resulting in a increase in positive guest satisfaction ratings.
  • Managed guest reservations and room assignments, ensuring efficient and accurate room allocation.
  • Resolved guest inquiries and complaints promptly and professionally, maintaining a high level of customer service.
  • Collaborated with housekeeping and maintenance departments to address room issues, ensuring guest comfort and satisfaction.
  • Balanced property accounts and completed regular audits of room charges and finances, maintaining accuracy and preventing discrepancies.

Driver

OnTrac Delivery
01.2016 - 12.2016
  • Delivered an average of 100 packages daily while maintaining a 99% on-time delivery rate.
  • Maintained a safe driving record, with zero accidents or traffic violations.
  • Proactively identified and resolved minor vehicle maintenance issues, ensuring safe and reliable delivery operations.
  • Provided excellent customer service, representing the company with a professional image and positive attitude.
  • Utilized problem-solving skills to navigate challenging routes and ensure timely deliveries in unfamiliar areas.

Front Desk Agent

Holiday Inn
06.2013 - 11.2015
  • Managed guest check-in and check-out processes efficiently, ensuring a smooth and pleasant experience for all guests.
  • Provided information and recommendations to guests regarding local attractions, dining options, and services.
  • Handled guest inquiries and complaints professionally and effectively, resolving issues to ensure guest satisfaction.
  • Managed phone calls and messages to maintain smooth communications among staff and guests.
  • Maintained accurate records of guest accounts and charges.

Education

High School Diploma -

Berkeley Adult School
Berkeley
2024

Skills

  • Management Skills: Team Leadership, Performance Management, Budgeting, P&L Management, Process Improvement, Training & Development, Talent Acquisition
  • Customer Service Skills: Guest Relations, Conflict Resolution, Communication, Active Listening, Problem Solving
  • Technical Skills: Proficient in POS systems, reservation systems, Microsoft Office Suite
  • Language Skills: Bilingual (Spanish)

Timeline

Front Desk Agent

Embassy Suites by Hilton
09.2019 - 01.2020

General Manager

El Mono Restaurant
01.2017 - Current

Driver

OnTrac Delivery
01.2016 - 12.2016

Front Desk Agent

Holiday Inn
06.2013 - 11.2015

High School Diploma -

Berkeley Adult School

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