Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Manuel Morales Rodríguez

West Palm Beach

Summary

Dynamic IT Technician with proven expertise at IGT in hardware and software installation, network troubleshooting, and technical support. Recognized for enhancing system performance and resolving complex issues efficiently. Strong problem-solving abilities and a commitment to customer service ensure optimal user experiences and operational excellence. A+ certified with a focus on continuous improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Leader

Amscot
Miami
01.2023 - Current
  • Resolved issues through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions and feedback efficiently.
  • Processed cash transactions accurately in fast-paced retail environment.
  • Troubleshot and resolved printer hardware and software issues.

IT Technician

IGT
Habana
09.2015 - 11.2020
  • Installed and configured hardware and software systems for optimal performance.
  • Conducted regular maintenance checks on computer systems and peripherals.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Maintained positive working relationship with fellow staff and management.

Education

High School - IT technician

01.2013

Skills

  • Hardware installation
  • Software installation
  • Network troubleshooting
  • System maintenance
  • Technical support
  • Problem solving
  • Remote assistance
  • Remote support
  • Desktop technical support
  • Troubleshooting and Diagnostics
  • Software configuration
  • Application installations
  • Wireless networking
  • Customer service
  • Team collaboration
  • System administration
  • Network configuration
  • Organizational skills
  • Computer maintenance
  • Hardware upgrades
  • Hardware and software configuration
  • VPN management
  • A certification

Certification

CompTIA A+, 05-05-2025.

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Assistant Leader

Amscot
01.2023 - Current

IT Technician

IGT
09.2015 - 11.2020

High School - IT technician

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