Manuel Moreno
14 Lander St Lynn,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Aircraft Fueler
PrimeFlight
11.2021 - 04.2023
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Fueled airline equipment according to exact work orders.
- Kept equipment clean and functional with regular inspections and upkeep.
- Completed documentation for work completed and fuel transferred or materials used.
- Supported flight safety by completing de-icing work.
Manager of Operations
Hamra Enterprises
07.2018 - 12.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
GED -
Lynn English High School
Lynn, MA06.2020
Skills
- Safety Protocol Knowledge
- Preventive Maintenance
- Regulatory Compliance
- Troubleshooting
- Supervision and Leadership
- Data Entry
- Active Listening
- Flexible and Adaptable
- Fluent in Spanish and English
Accomplishments
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Aircraft Fueler
PrimeFlight
11.2021 - 04.2023
Manager of Operations
Hamra Enterprises
07.2018 - 12.2021
GED -
Lynn English High School