Manuel Munoz
Las Vegas,NV
Summary
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
8
8
Customer Service experience
Work History
Munoz Rentals LLC
02.2019 - Current
- Maintained property listings and handled all client correspondence
- Prepared listings and scheduled open houses and showings
- Strictly enforced rent late fees
- Developed and implemented strong marketing strategies for each property
- Continually minimized budget expenses and increased income by substantial amounts
- Set fair and appropriate rental rates to attract and retain tenants
- Screened tenants by running credit and criminal background checks
- Cleaned and emptied units and arranged for repairs
- Process any HOA letters and address the violation
- Perform minor maintenance on properties
- Draft lease agreements and follow up regarding renewal
- Attend occasional HOA meetings
- Report rental/tenant updates to the HOA board
- Meet multiple deadlines on turnover for vacant to occupied units
- Maintain and organize any email requests sent in from tenants
- Follow up with residents on past due balances dddddd
Dispatch and Operations Supervisor
Saela Pest Control
Orem, UT
06.2018 - Current
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities and increased customer retention rates
- Helped to increase customer return rates by providing excellent customer service at all times
- Provided optimal assistance to General Manager and handled a variety of tasks
- Successfully handled visual merchandising, and worked to promote the company's vision
- Brough forth an in-depth understanding of processes and technologies used in the company
- Evaluated and improved operations and financial outlooks
- Worked to ensure seamless communication and logistics
- Brought forth a solid understanding of program logistics
- Communicated with dispatch to determine the best service routes
- Recruit, Interview, and hire agents who we can build into leaders
- Handle escalated calls ensuring customers are having a first-class experience
- Lead weekly meetings ensuring we are staying up to date with company culture
- Act as the liaison between customer care, operations, sales, and customers
- Utilize Microsoft Office CRM, tableau, and excel to obtain employee metrics and department revenue
- Use strong customer service skills to ensure a quality first-class on-call resolution experience
- Meet Multiple deadlines regarding employee retention and serviced-to-sold metrics
- Work directly with the Chief of operations, and keep up most confidentiality
- Ensure all customer care emails are responded to within the next business day
- Implement Changes to process to ensure the efficient business flow
- Quickly assist team and agents in adapting to any changes in policy/company procedures
- Helped customers with money management and payment plans
- Awarded annual bonus for meeting 100% of financial goals in 2021 & 2022
- Supervised a group of more than 15 agents ensuring we are addressing any past due balances
- Audited and collected customer balances from 15-90 days past due
Education
High School Diploma -
American Leadership Academy
Spanish Fork Utah 08.2013 - 05.2017
Associate of Applied Science -
Utah Valley University
Orem Utah 05.2019 - Current
Skills
Accounts reconciliation
Consulting
File and data retrieval systems
Administrative oversight
Scheduling and calendar management
Persuasion techniques
Call center experience
Financial statements expertise
Preparing property agreements
Budget analysis procedures
Property management practices
Data formatting
Data quality assurance processes
Data validation
Troubleshooting systems
Educating customers
Collections processing
Script usage
Fluent in spanish
Time management
Timeline
Associate of Applied Science -
Utah Valley University
05.2019 - Current
Munoz Rentals LLC
02.2019 - Current
Dispatch and Operations Supervisor
Saela Pest Control
06.2018 - Current
High School Diploma -
American Leadership Academy
08.2013 - 05.2017