Manuel Muro
Chicago,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
UChicago Medicine AdventHealth
10.2022 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Bar Tender
Forest Park Taproom
10.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Account Executive
Kelly Services
11.2019 - 09.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Keyholder
ALEX AND ANI
11.2018 - 09.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Shift Supervisor
Starbucks
08.2017 - 07.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Store Manager
Little Caesars Pizza
08.2013 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science - AS -
College of DuPage
01.2026
Skills
- Customer Service Management
- Sales
- Business Development
- Documentation accuracy
- Insurance billing
- Bilingual
Timeline
Patient Access Specialist
UChicago Medicine AdventHealth
10.2022 - Current
Bar Tender
Forest Park Taproom
10.2020 - 01.2022
Account Executive
Kelly Services
11.2019 - 09.2020
Keyholder
ALEX AND ANI
11.2018 - 09.2019
Shift Supervisor
Starbucks
08.2017 - 07.2018
Store Manager
Little Caesars Pizza
08.2013 - 09.2017
Associate of Science - AS -
College of DuPage
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