MANUEL NARVAEZ
Operations Manager
Murrieta,CA
Summary
Seasoned Operations Manager and talented leader with 19 years of experience, applying exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven approach and resilience in developing teams consistently improve processes and increase productivity. Solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement, enabling implementation of strategic changes to drive success. Brings a wealth of knowledge and expertise to any organization.
Overview
19
19
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
01.2023 - Current
- Improving operational management by implementing the use of best processes and practices
- Maintaining and tracking compliance and local laws and regulations
- Create new post set up for scheduling and create a temporary post set up for new jobs
- Run scheduling activity reports to ensure billing and payroll is correct and accurate and reviewed
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managing a book of business of 35 accounts with over 300 employees currently
Senior Regional Recruiter
Inter-Con Security Services
05.2022 - 09.2022
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluations of applicant credentials and conducting initial interviews and pre-screening assessments
- Established strong relationships with hiring managers to better understand their needs and preferences in candidates.
- Developed targeted recruitment campaigns for specific roles, attracting qualified applicants and reducing overall time to fill.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Consulted businesses on successful recruiting and retention practices to help minimize turnover
- Complied and produced qualified candidates' information for hiring manager to review and liaised between parties to coordinate formal, management interview
- Improved office efficiency by effectively managing internal team of 10 recruiters by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols
- Implemented Full-Cycle recruiting strategies to increase applicant flow
- Sourced, qualified, and conducted screening interviews with job candidates, managing applicant databases and tracking
- Planned, monitored and appraised employee work results by training managers on how to coach and discipline employees
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate needs
- Submitted background checks and employee eligibility verification to HR (Human Resources)
- Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices
- Created comprehensive reports detailing regional recruitment trends, providing valuable insights for upper management decision-making processes regarding workforce planning initiatives.
- Managed high-volume requisition load while consistently meeting key performance indicators related to fill rates and time-to-fill metrics.
Senior Regional Recruiter
Allied Universal Security Services
02.2020 - 05.2022
- Averted and implemented forward-thinking initiatives to improve employee engagement
- Forecast expected personnel demands and developed forward-thinking approaches to achieve objectives
- Identified and pursued potential new accounts/business, research target markets, and negotiate salaries, all while meeting quality standards of service
- Sourced for new applicants through social media platforms such as LinkedIn, indeed, Zip recruiter, Facebook
- Developed processes and metric that supported achievements of organization's hiring goals
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols
- Organized successful regional job fairs and networking events, resulting in higher visibility for the company''s brand among potential candidates.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Managed full cycle recruiting process from contact to hire
- Sourced, qualified, and conducted screening interviews with job candidates, and managed applicant databases and tracking
- Negotiated competitive salary packages with selected candidates, ensuring satisfaction on both sides of the employment agreement.
- Instructed New Hire Orientation classes to complete on boarding process, drug screen and I9 verifications
- Assisted with writing job postings and job descriptions for boards.
- Mentored 5 junior recruiters on best practices and effective techniques for sourcing top talent in a competitive market.
- Partnered with local colleges and universities to develop internship programs that attracted high-potential students as future full-time hires after graduation.
- Maintained files on employees and participated in meeting regarding termination, resignations, disciplinary actions with HR
Operations Manager
Allied Universal Security Services
02.2019 - 02.2020
- Strengthen operational efficiencies by developing a successful cross training system
- Established work priorities to meet contractual obligations for startups, hiring and scheduling
- Achieved and surpassed staffing target through effective staff management, and task allocation
- Organizing and managing event staffing for specified clients
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service for the client
- Created and successfully maintained a cross-training platform specifically for seasonal employees
- Maintained schedules and employee call offs and back filled open positions
- Conducted research using various media outlets to obtain candidate flow for staffing requirements
- Coordinated with the clients regarding security policies, guard deployment and allocations
- Formulated, evaluated, recommended, and implemented security policies
- Conducted and initialized background checks for potential employees using Sterling
- Submitted payroll and payroll discrepancies
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Processed all bonuses and promotion transfers for job sites and employees
Education
Associate of Science - Network Administration with Emphasis in Cisco Systems
Palomar Community College
San Marcos, CA06.2016
Skills
- Effective leadership
- Decision-Making
- Management
- Problem-Solving
- Team Leadership
- Customer Service
Timeline
Operations Manager
Allied Universal Security Services
01.2023 - Current
Senior Regional Recruiter
Inter-Con Security Services
05.2022 - 09.2022
Senior Regional Recruiter
Allied Universal Security Services
02.2020 - 05.2022
Operations Manager
Allied Universal Security Services
02.2019 - 02.2020
Associate of Science - Network Administration with Emphasis in Cisco Systems
Palomar Community College
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