Manuel Nieves
Pasadena,CA
Summary
A Top-performer with a track record of consistently meeting or exceeding goals and expectations. Highly creative and strategic thinker with the ability to manage a high volume of incoming and outgoing emails and telephone calls. A very active listener who takes pride in delivering the highest level of service and does so with efficiency. Enjoys building and maintaining positive working relationships while demonstrating personal accountability (to meet deadlines and follow up rigorously). A passionate food and beverage professional with over 14 years of experience at every level from line level work to corporate operations.
Overview
8
8
years of professional experience
Work History
General Manager
Upstairs at ACE Hotel DTLA
Los Angeles, CA
10.2023 - 01.2024
- Oversaw Upstairs at the Ace Hotel, as well as theatre/events staff
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Director of Beverage
Crestline Hotels
Los Angeles, CA
03.2023 - 09.2024
- Developed and managed departmental budget, revenue goals, and cost controls.
- Supervised the selection, training, development, and evaluation of staff members.
- Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
- Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
- Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
- Monitored inventory levels of alcoholic beverages and placed orders when necessary.
- Developed and maintained relationships with local wineries, breweries and distilleries to provide exclusive offerings to guests.
Corporate Director of Beverage
Pacifica Hotels
11.2020 - 07.2022
- Oversaw cocktail development and beverage programing for 37 properties from San Diego to Kona, HI, oversaw all liquid operations including in room water, coffee and tea
- As well as all grab and go operations, oversaw our IMI partnership and menu placements with National reps and national distribution/procurement
- developed business plans to capitalize on new services and facilitate successful future growth and practice acquisitions,
- championed relationship building, cross-collaboration and mentorship throughout strategic liquor partners
- recruited, trained, mentored and engaged highly successful operations bar leadership team,
- met regulatory, compliance and safety requirements
- reviewed P&Ls with properties to identify areas of growth in revenue
- helped implement virtual dining concepts in Manhattan Beach & Kona, Hawaii
- oversaw company wide micros POS roll out for all F&B outlets
General Manager Seven Grand DTLA, Task Force GM
Pouring with Heart/ 213 Hospitality
Los Angeles, CA
06.2016 - 04.2020
- Oversaw the day to day operations of two bars ( Seven Grand & Bar Jackalope)
- duties included: safe count and end of night reports
- creating Monthly schedules for 24 employees while keeping labor under 7% for over a year,
- creating & costing menu cocktails quarterly,
- organized 2 monthly trainings with spirits education, interactive staff role playing, and tastings, organized bi weekly hands-on cocktail training for all staff members, event coordinator for all events in Bar Jackalope/ Seven Grand
- met with vendors on a weekly basis
- oversaw and assisted in ordering, payroll, bank deposit, and invoice processing
- grew the bar revenue 17% over the 2 years while averaging $65,000 in weekly sales
- trained all staff for new bars most notably Seven Grand Austin and Denver
- co-authored training manuals and cocktail compendiums Seven Grand/ PWH
- motivated, coached and assisted every one of my staff no matter the day or time
- assisted with hiring, training and high level management placement and mentoring in new venues
Education
Associates Degree, Design and Applied Arts -
Golden West College
06.2014
Diploma -
Mater Dei High School
06.2011
Skills
- Event Planning Knowledge
- Quality Control
- Profit and Loss
- Cost Control
- Operations Oversight
- Branding
References
Erick Castro
Proprietor, Raised By Wolves
619-813-6651
Greg Simons
Vp of Food and Beverage, Crescent Hotels
412-951-9960
Patrick Mcguinn
Vp of Account Management, IMI
630-531-0035
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Timeline
General Manager
Upstairs at ACE Hotel DTLA
10.2023 - 01.2024
Director of Beverage
Crestline Hotels
03.2023 - 09.2024
Corporate Director of Beverage
Pacifica Hotels
11.2020 - 07.2022
General Manager Seven Grand DTLA, Task Force GM
Pouring with Heart/ 213 Hospitality
06.2016 - 04.2020
Associates Degree, Design and Applied Arts -
Golden West College
Diploma -
Mater Dei High School
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