Manuel Obay
Los Angeles,CA
Summary
Dynamic sales leader with proven success at MetroPCS, driving revenue growth through strategic planning and exceptional customer service. Skilled in data analysis and route planning, I consistently exceeded sales targets while fostering strong client relationships. My ability to motivate teams and implement effective training programs has enhanced overall performance and client satisfaction.
Professional with strong background in logistics and dispatch management as proven in ViewPoint Ambulance. Skilled in coordinating schedules, optimizing routes, and ensuring timely deliveries. Focused on team collaboration and adapting to changing needs to achieve operational efficiency. Known for reliability, problem-solving abilities, and maintaining high standards in all tasks.
Overview
17
17
years of professional experience
Work History
Lead Dispatcher
Viewpoint Ambulance
12.2023 - Current
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and mentored new sales associates in product knowledge and customer service techniques.
- Analyzed sales data to identify market trends and adjust inventory accordingly.
- Established strong relationships with clients to drive repeat business and referrals.
- Coordinated promotional events to increase brand awareness and attract new customers.
- Oversaw daily operations of the sales floor, ensuring optimal staffing and customer experience.
- Collaborated with marketing team to create targeted campaigns that boosted sales performance.
- Monitored competitor activities to maintain a competitive edge in the market.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Conducted comprehensive market research to identify new opportunities and trends.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Expanded market share by identifying and penetrating untapped markets.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
Security Officer Supervisor
Reel Security
10.2011 - Current
- Supervised security personnel to ensure adherence to safety protocols and operational procedures.
- Conducted regular assessments of facility security systems to identify vulnerabilities and recommend enhancements.
- Trained new staff on emergency response procedures and company policies to promote a culture of safety.
- Coordinated incident reporting and investigation processes, maintaining accurate documentation for all occurrences.
- Established communication protocols among team members to enhance situational awareness during security operations.
- Monitored surveillance equipment and responded promptly to alarms or suspicious activities within the facility.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
Sales Manager
Metropcs Authorized Dealer
10.2009 - 11.2011
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and mentored new sales associates in product knowledge and customer service techniques.
- Analyzed sales data to identify market trends and adjust inventory accordingly.
- Established strong relationships with clients to drive repeat business and referrals.
- Coordinated promotional events to increase brand awareness and attract new customers.
- Oversaw daily operations of the sales floor, ensuring optimal staffing and customer experience.
- Collaborated with marketing team to create targeted campaigns that boosted sales performance.
- Monitored competitor activities to maintain a competitive edge in the market.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Conducted comprehensive market research to identify new opportunities and trends.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Expanded market share by identifying and penetrating untapped markets.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
Kitchen Cook
Yoshinoya
07.2010 - 10.2011
- Prepared and cooked various menu items according to recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure safety compliance.
- Assisted in inventory management, monitoring stock levels, and reducing waste.
- Collaborated with team members to coordinate meal service during peak hours efficiently.
- Ensured timely preparation of ingredients by following daily prep lists accurately.
- Trained new kitchen staff on proper cooking techniques and safety protocols effectively.
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
Street Maintenance Worker
Clean and Green
10.2008 - 03.2009
- Operated equipment for street repairs and maintenance tasks.
- Collaborated with team members to identify and resolve roadway issues efficiently.
- Executed asphalt patching and surface treatments to enhance roadway quality.
- Maintained tools and equipment, ensuring readiness for daily operational needs.
- Supported training efforts for new employees on maintenance procedures and safety practices.
- Demonstrated exceptional teamwork while collaborating on multi-departmental initiatives for improved city infrastructure.
- Ensured pedestrian safety by maintaining sidewalks, crosswalks, and accessibility ramps in compliance with ADA guidelines.
- Maintained high standards of cleanliness by regularly sweeping streets, removing debris, and emptying trash receptacles.
- Reduced complaints from local residents by addressing concerns about noise levels and working hours when scheduling maintenance tasks.
- Provided excellent customer service when interacting with residents during daily tasks or responding to inquiries regarding street-related issues.
- Removed debris and snow and kept roadways and parking lots clear.
Education
Associate of Applied Science - Criminal Justice
East Los Angeles College
Monterey Park, CAHigh School Diploma -
JOHN C. FREMONT
Los Angeles, CA06.2011
Skills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Route planning
- Routing orders
- Incident reporting
- Dispatching field personnel
- Delegating work
- Updating logs
- Policy enforcement
- Maintaining call metrics
- Verifying coverage
- Strong leadership
- Monitoring field personnel
- Training new hires
- Processing orders
- Improving operations
- Coordinating urgent deliveries
- Scheduling expertise
- Adjusting routes
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Dispatch coordination
- Customer relations
- Stress tolerance
- Route navigation
- Work order management
- Customer relationship management
- Map reading
- Conflict resolution
- Schedule management
- Record keeping
- Service planning
- Traffic monitoring
- Emergency protocols
- Schedule coordination
- Equipment management
- Communication equipment operation
- Service coordination
- Tracking systems
- Driver communication
- Workflow prioritization
- Software proficiency
- Critical thinker
- Radio communication
- Navigation support
- Call handling
- Teamwork and collaboration
- Quick thinking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Lead Dispatcher
Viewpoint Ambulance
12.2023 - Current
Security Officer Supervisor
Reel Security
10.2011 - Current
Kitchen Cook
Yoshinoya
07.2010 - 10.2011
Sales Manager
Metropcs Authorized Dealer
10.2009 - 11.2011
Street Maintenance Worker
Clean and Green
10.2008 - 03.2009
Associate of Applied Science - Criminal Justice
East Los Angeles College
High School Diploma -
JOHN C. FREMONT