Manuel Ortega Dominguez
Phoenix,Arizona
Summary
Experienced and knowledgeable in behavioral health program requirements, competent Behavior Health Technician. Implements effective support strategies and skill-building techniques to enhance client wellbeing and functioning. Strong focus on preventing substance abuse and boosting confidence. Dedicated to helping individuals improve their lives. Known for hardworking nature and reliability, consistently strives to make a positive impact in the lives of those served.
Overview
17
17
years of professional experience
Work History
Behavior Health Technician
Recovery Innovations International Crisis Center
08.2023 - Current
- Oversaw floor operations with high client traffic
- Assessing mood changes; evaluate patients' mood changes to ensure the safety of the patient and staff
- Responding to crisis situations in a calm and effective manner
- Observing patients & monitor patients' daily routines, including meals, school, and social activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Peer Support Specialist
Recovery Innovations International
08.2023 - 01.2024
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Developed treatment plans to help clients build self-confidence and resilience.
- Provided education on mental health topics and resources to clients.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Manager
McDonalds
05.2018 - 08.2023
- Conducted evaluation on performance of job quality and skills
- Conducted inventory and inspections
- Accuracy to detail with monetary transactions and exceptional customer service.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Teller
Cash & More
07.2015 - 12.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handled various accounting transactions.
Dispatcher
Abode Air
12.2010 - 06.2012
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Assembler
Specialty Graphics Inc.
02.2008 - 07.2009
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
Education
Behavioral Health Sciences
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05-2026
Certified Peer Support Specialist -
Recovery Innovations
Phoenix, Arizona05-2022
High School Diploma -
Trevor G. Browne High School
Phoenix, Arizona05.2005
Skills
- Bi-Lingual (Spanish & English)
- Able to make difficult decisions in stressful situations
- Great coordinator in time management
- Anticipating and responding to client needs, including crisis intervention
- Crisis Intervention
- Substance abuse experience
- Skill-building exercises
- Behavior Modification
- First-aid and CPR
- Motivational Interviewing
- Providing direction
References
- Arthur Sainz III, (480) 479 - 3636
- Jaime Wade PMHNP, (602)388-0088
- Erica Contreras, (520) 371 - 9303
- Ruben Vasquez, (602) 561 - 7692
- Veronica Salais, (602) 228 - 4605
- Shelly Clark, (623) 235 - 1209
Timeline
Peer Support Specialist
Recovery Innovations International
08.2023 - 01.2024
Behavior Health Technician
Recovery Innovations International Crisis Center
08.2023 - Current
Manager
McDonalds
05.2018 - 08.2023
Teller
Cash & More
07.2015 - 12.2017
Dispatcher
Abode Air
12.2010 - 06.2012
Assembler
Specialty Graphics Inc.
02.2008 - 07.2009
Behavioral Health Sciences
Maricopa Community Colleges - South Mountain Community College
Certified Peer Support Specialist -
Recovery Innovations
High School Diploma -
Trevor G. Browne High School
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