Manuel Ortega Dominguez
El Mirage,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Behavior Health Technician
Recovery Innovations, International Crisis Center
08.2023 - Current
- Assessing mood changes; evaluate patients' mood changes to ensure the safety of the patient and staff
- Responding to crisis situations in a calm and effective manner
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Peer Support Specialist
Recovery Innovations, International Crisis Center
08.2023 - 01.2024
- Provided education on mental health topics and resources to clients.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
Manager
McDonalds
05.2018 - 08.2023
- Conducted evaluation on performance of job quality and skills
- Conducted inventory and inspections
- Accuracy to detail with monetary transactions and exceptional customer service.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Teller
Cash & More
07.2015 - 12.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handled various accounting transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Dispatcher / Inbound Call Center Representative
Abode Air
12.2010 - 06.2015
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Assembler
Specialty Graphics Inc.
02.2008 - 07.2010
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Collaborated effectively with team members to meet production targets consistently.
Education
Behavioral Health Sciences
Maricopa Community Colleges - South Mountain Community College
05-2026
Certified Peer Support Specialist -
Recovery Innovations
05-2022
High School Diploma -
Trevor G. Browne High School
05.2005
Skills
- Bi-Lingual (Spanish & English)
- Able to make difficult decisions in stressful situations
- Great coordinator in time management
- Anticipating and responding to client needs, including crisis intervention
- Documentation skills
- Customer relations
- Critical thinking
- Call center experience
- First-aid and CPR
- Motivational Interviewing
- Active listening
References
- Arthur Sainz III, (480) 479 - 3636
- Jaime Wade PMHNP, (602)388-0088
- Erica Contreras, (520) 371 - 9303
- Ruben Vasquez, (602) 561 - 7692
- Veronica Salais, (602) 228 - 4605
- Shelly Clark, (623) 235 - 1209
Languages
Spanish
Timeline
Peer Support Specialist
Recovery Innovations, International Crisis Center
08.2023 - 01.2024
Behavior Health Technician
Recovery Innovations, International Crisis Center
08.2023 - Current
Manager
McDonalds
05.2018 - 08.2023
Teller
Cash & More
07.2015 - 12.2017
Dispatcher / Inbound Call Center Representative
Abode Air
12.2010 - 06.2015
Assembler
Specialty Graphics Inc.
02.2008 - 07.2010
High School Diploma -
Trevor G. Browne High School
Behavioral Health Sciences
Maricopa Community Colleges - South Mountain Community College
Certified Peer Support Specialist -
Recovery Innovations
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