Manny Peña IV
Guttenberg,NJ
Summary
Driven, hands-on leader with well-developed qualifications in Project/Operations Management, new Business Development, key account relationship management, competitive negotiations, and revenue growth. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels. Proven success as both a Project Manager & Assistant Program Manager who led the successful implementation of over 800 small -Medium-Large scale energy projects in over 6 different programs. Persuasive leader known for transforming high-potential staff into outstanding leaders demonstrating the creativity to achieve operational success. Excellent planning and organizational skills including attention to detail, problem-solving, and the ability to manage multiple priorities while achieving established goals. An individual with excellent interpersonal communication skills to manage staff and maintain client relations by ensuring the highest levels of satisfaction, quality, and repeat business. Operations Management Project Management Process Improvement Data Analytics and Management QA/QC Research and Development Client Relationship Management Compliance Marketing Collateral Coaching, Mentoring, and Training Process Improvement Customer Service Staff Leadership Troubleshooting Audit
Overview
25
25
years of professional experience
Work History
Inventory Manager
Metro Exhibits
04.2023 - 08.2023
- Assisted in recruiting, onboarding of new hires and created training schedules for team members to fulfill business requirements.
- Created SOP for inventory management and reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed and reported on key performance metrics to senior management.
PROJECT MANAGER PRODUCT LIABILITY/RISK MANAGEMENT
Samsung Electronics America
08.2022 - 04.2023
- Monitoring and reporting progress against stated goals and objectives.
- Identifying emerging risks and opportunities to stated objectives as they arise.
- Protecting the Brand and ensuring the business is well position and staffed to execute these policies.
- Highlighting business challenges to senior management.
- Participate in ad-hoc working groups to address and resolve new areas of risk within their area of responsibility.
- Create accurate and timely reporting of significant and emerging risks from the business unit view.
Project Manager/Operations Specialist
Con Edison
08.2021 - 07.2022
- Own and direct strategic operations to include execution, documentation, and risk mitigation for over $250M worth of projects annually.
- Ensured quality assurance and compliance of more than 500 data-driven cross-functional energy projects for the Commercial & Industrial, Small-Medium-Business, Residential, and Multifamily Program Portfolio, and their stakeholders.
- Improved process and workflow for multiple programs and critical deliverables.
- Managed compliance and regulatory requirements.
- Created/analyzed reports used for forecasting and analysis for several program managers and stakeholders
- Worked on program Websites, RFP’s & RFQ’s, and organized webinars along with trainings for over 300+ stakeholders.
- Review, analyze, update reports through cross functionality between clients, contractors, Operations, Engineering and Inspection Teams..
- Contributed to Instant Rebate Program by planning and maintaining data & metrics including reports, dashboards, KPI’s, and capturing customer feedback to update and improve FAQs and responses.
Sr. Field Operations Coordinator
FCI Management Inc.
10.2009 - 03.2020
- Site management of sub contractors. Inspection scheduling, customer site walk through, audits, post inspection, scheduling install/warranty repairs.
- Maintained contractors installs to ensure compliance and completion in timely manner, inventory QA/QC, weekly, monthly and quarterly reports, tracked customer payments. Generated and submitted invoices based upon established accounts receivable schedules and terms. Managed supplier accounts and built lasting relationships with suppliers.
- Audited small and medium-sized businesses for potential energy-savings packages that could include lighting, heating, cooling, refrigeration and building control systems under Con Edison Multi Family, SBDI (Small Business Direct Install), C&I (Commercial & Industrial).
- Conducted post install, upgrade inspections and QA/QC for NYC Retrofit Accelerator Program and verified potential energy saving solutions that included lighting, aerators, toilets, showerheads, refrigerators, cool roofs, weather strips.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
Senior Operations Manager
Amtrak- Gate Gourmet
10.2007 - 10.2009
- Eased team transitions and new employee orientation through effective training and development.
- Developed and rolled out new policies designed to bolster productivity and reduce overall operation costs by 38%.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Oversaw workforce management planning, volume predictions and capacity planning.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Assisted in recruiting, hiring and training of team members.
NYC Payment Processing Supervisor
MTA - CGI/Transit Adjudication Bureau
03.2004 - 10.2007
- Oversaw entire payment unit cashier/lockbox payments, transactions, adjustments.
- Designed and coordinated restructuring of financial/business departments including implanting standardized procedures accordant with company goals/policies.
- Work closely with Marshals and Sheriffs to collect Payments to satisfy violations and increase collections by 80%.
- Evaluated fund packages to ensure compliance with organizational, state/federal guidelines.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Liaised with MTA Director of Payments to help payment department grow in size and effectiveness throughout expansion process.
Soldier
Army/Guard
05.1998 - 05.2006
- Implemented established protocols, upholding all safety standards through project completion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Streamlined operational efficiencies, implementing process improvements relating to security. enforcement.
- Mitigated risk, providing immediate emergency response security.
- Implemented emergency issue resolutions to save time and maintain efficiency in response to diverse rescue/recovery missions & operations.
- Enhanced emergency preparedness, commanding oversight and maintenance of tactical plans and equipment.
Education
Certification - Search & Rescue/Recovery
Department of Army And Naval Affairs
Westpoint, NY 09.2000
Skills
- Skills & Technical Proficiencies
- MS Office Suite (Word, Excel, PowerPoint, SharePoint, Outlook, TEAMS), G Suite, FCCM, GCIC, GSPN, nPass
- Problem-Solving, Analytical/Critical Thinking
- DocuSign, Zoom, WebEx, Skype, GoToMeeting
- Training and Development
- Resource Planning and Scheduling
Timeline
Inventory Manager
Metro Exhibits
04.2023 - 08.2023
PROJECT MANAGER PRODUCT LIABILITY/RISK MANAGEMENT
Samsung Electronics America
08.2022 - 04.2023
Project Manager/Operations Specialist
Con Edison
08.2021 - 07.2022
Sr. Field Operations Coordinator
FCI Management Inc.
10.2009 - 03.2020
Senior Operations Manager
Amtrak- Gate Gourmet
10.2007 - 10.2009
NYC Payment Processing Supervisor
MTA - CGI/Transit Adjudication Bureau
03.2004 - 10.2007
Soldier
Army/Guard
05.1998 - 05.2006
Certification - Search & Rescue/Recovery
Department of Army And Naval Affairs
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