Manuel Pena

Small business that was started in November 2024. Over 100 services have been logged and completed. Tasks include, but are not limited to:

• Taught animals sit, stay and other basic commands.
• Followed precise feeding instructions and schedules for animals under care.
• Cleaned and sanitized equipment and surfaces to protect animal and staff health.
• Administered medications and treatments as prescribed by veterinarians
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Played with dogs and cats to maintain socialization and reduce stress.
• Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
• Educated clients on proper animal care techniques, such as training methods, nutrition needs, and exercise habits.
• Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
• Cleaned up after pets to ensure a safe and healthy environment for them and their owners.
• Walked and exercised dogs during owner absences.
• Provided pet sitting services for clients in their homes and my own, including feeding, walking, administering medications, and providing companionship.
• Maintained records of client information and pet care instructions.

ORDER FULFILLMENT

• Pulling online in-store pickup (BOPUS) / DoorDash orders from shelves and placing them in their pickup areas with proper tags.

SALES

• Adding to the total value of customer purchases through product, animal knowledge, and recommendations.
• Pushing priority sales items.
• Meeting daily and monthly sales goals.
• Making customers aware of all programs available (Vital Care, Positive Dog Training, Grooming, VetCo).

CUSTOMER SERVICE

• General assistance includes product information, loading help, directions to products, live animal sales/information, operating the register system, and retrieving customers' online pickup orders.
• Resolved customer complaints in a professional manner.

ANIMAL SALES & HANDLING

• Following all safe animal handling procedures during live animal sales, i.e.,
• Wearing all PPE, and using all proper handling equipment.
• Providing all necessary information and materials needed for proper care upon sale.

RECEIVING/INVENTORY

• Receiving a weekly load using the internal inventory system on a mobile device (ZEBRA).
• Stocking all available materials on the sales floor.
• Monitoring inventory counts and the availability of material to ensure accuracy.
• Material count adjustments for damaged or missing products found on the sales floor.

LEADERSHIP

• Providing inspiration and motivating all associates in order to drive success within our business.
• Encourage improvement by relaying feedback about productivity and performance.
• Seek out and guide motivated individuals who have the opportunity to advance in the company.

TEAM BUILDING

• Coordinating tasks and delegating responsibilities to qualified employees.
• Fostering a culture of teamwork and collaborative effort.

INTERPERSONAL COMMUNICATION

• Providing clear, direct instruction and/or information between management, associates, and customers.

ADAPTABILITY

• Successfully navigating changing circumstances or company S.O.P.
• (i.e
• Learning new processes, new purchasing systems, and leadership.
• Responding to criticism and/or correction.

CONFLICT RESOLUTION

• Mitigate any disagreements and/or frustrations from customers and associates.
• Ensure the company upholds and fosters a safe environment for all employees.

ACCURACY

• Ensure all store procedures are done with full focus and accuracy to maintain customer satisfaction (accurate order information, delivery information, customer follow-up, goods received/released).
• Money handling.

NETWORKING/ ORDER FULFILLMENT

• Using inter-company inventory software to locate and retrieve material from neighboring stores to fulfill customer orders and make sales.
• Contacting company sales representatives for information on materials needed for customer projects.

RECRUITMENT

• Identifying individuals who will bring value to the workplace (i.e.,
• Recruited two current associates. Current color technology and lead sales.
• Seeking out associates who have the opportunity to advance in the company.

LOGISTICS

• Organization and routing of delivery orders placed throughout the week.
• Maintaining communication with drivers and customers about locations, drop-off times, materials, and payments.

INVENTORY

• Maintaining accurate logs of materials in the store.
• Inventory counts four times per week.