Manuel Perez
Miami,FL
Overview
20
20
years of professional experience
Work History
Family Councelor
Catholic Cemetery
Miami, Florida
01.2025 - Current
- Consistently rank among the top-performing sales representatives, exceeding expectations and maintaining strong sales performance.Consistently meet and exceed monthly sales goals, quotas, and performance targets.Cultivated strong relationships with families through compassionate and personalized service.Consult with families to understand their needs and recommend appropriate cemetery property and memorialization options.Conduct professional presentations and property tours, clearly explaining available options, pricing, financing, and payment plans.Generate new business through prospecting, referrals, follow-up calls, appointments, and community outreach.Addressed customer questions, concerns, and objections with a respectful and empathetic approach.Guide families through the complete sales process, from initial consultation and presentation through contract completion.Maintain accurate customer records, sales documentation, contracts, and follow-up activities.Established trust with families by educating them on importance and benefits of advance planning.Utilize strong communication, negotiation, relationship-building, and closing skills to achieve sales objectives.Collaborate with management and administrative teams to ensure a smooth and professional customer experience.Represent the cemetery with professionalism and uphold Catholic values while serving families during important life decisions.
- Provided counseling support to families during grief and loss experiences.
- Facilitated workshops on coping strategies and emotional well-being for clients.
- Collaborated with religious leaders to integrate spiritual guidance in counseling sessions.
Director of Housekeeping
Four Seasons Hotel Miami
Miami, USA
09.2022 - 09.2024
- Supervises housekeeping staff: hiring, performance evaluations, training and development.
- Established and maintained cost control systems for staffing and inventory management (linen, terry, OS&E, cleaning supplies) to optimize operational efficiency.
- Ensures guest satisfaction; addresses guest issues and/or any correspondence.
- Implemented and ensured adherence to hotel policies and procedures to maintain operational standards.
- Monitors performance against plan.
- Coaches and develops team members when needed.
- Conducts monthly departmental meetings.
- Managed daily financial reports; updated checkbooks and balanced profit and loss statements monthly to ensure fiscal accuracy.
- Controlled costs and labor expenses to enhance departmental revenues.
- Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&E and cleaning supplies).
- Tracked and analyzed labor and payroll costs to optimize budget management.
- Monitors labor and payroll costs.
- Coached and developed team members to enhance performance and foster career growth.
- Executed a comprehensive deep cleaning program to uphold hygiene standards throughout the hotel.
Assistant Director of Housekeeping
Ritz Carlton Hotel South Beach
South Beach, USA
11.2021 - 09.2022
- Assisted Director of Housekeeping in daily operations of housekeeping, laundry, and public areas to maintain high service standards.
- Conducted regular inspections of supervisors and guest room attendants to ensure compliance with cleanliness and service protocols.
- Work closely with Front Desk and Engineering to ensure a clean and well maintain room.
- Collaborated with Front Desk and Engineering to ensure rooms were clean and well-maintained, enhancing guest satisfaction.
- Assist the Director of Housekeeping on the daily operation of the housekeeping, laundry, and public areas.
Director of Hotel Service & Laundry Operations
The Westin Las Vegas
Las Vegas, USA
01.2007 - 01.2021
- Manage annual operating budget of $1m and responsible for monthly P&L statements.
- Supervised housekeeping, laundry, and security employees to maintain a safe work environment; interviewed, scheduled, trained, developed, empowered, coached, counseled, and conducted performance and salary reviews, recommending discipline and termination.
- Supervise the housekeeping, laundry, and security employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
- Achieved cleanliness score of 34 out of 140 Westin branded hotels by maintaining high cleanliness standards.
- Followed COVID cleaning protocols to ensure safety.
- Oversaw leadership development for Assistant Director of Housekeeping, two Housekeeping Managers, Laundry Manager, nine Housekeeping Supervisors, and 140 non-exempt employees.
- Conduct the monthly meeting in housekeeping, laundry, public areas, and Security employees.
- Provides a positive, empowering work environment, setting an example and consistency of day-to-day work habit.
- Fostered culture of teamwork and employee engagement to enhance workplace morale.
Education
associate degree - hospitality management
CSN
Bartender Training School -
Bartender Training School of Florida
Miami, FloridaAlma Mater University School of Law
Habana, CubaSkills
- Excel
- Word
- HotSos
- Rex of housekeeping
- Opera system
- Birchstreet
- Saflock system
Timeline
Family Councelor
Catholic Cemetery
01.2025 - Current
Director of Housekeeping
Four Seasons Hotel Miami
09.2022 - 09.2024
Assistant Director of Housekeeping
Ritz Carlton Hotel South Beach
11.2021 - 09.2022
Director of Hotel Service & Laundry Operations
The Westin Las Vegas
01.2007 - 01.2021
associate degree - hospitality management
CSN
Bartender Training School -
Bartender Training School of Florida
Alma Mater University School of Law