Microsoft Office
Manuel Perez-Rojas
Miramar,FL
Summary
Results-driven professional with a solid foundation in coaching, customer service, and marketing, actively seeking an entry-level position. Proven track record of cultivating strong customer relationships and consistently surpassing performance targets. Known for polished problem-solving skills and capable leadership, adaptability, and communication. Eager to tackle new challenges and explore fresh opportunities. Aspiring to forge more than just a job – aiming to establish a lasting partnership dedicated to thriving and advancing the company's success
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Varsity Assistant Basketball Coach
COHEA
Hialeah, FL
02.2023 - 10.2023
- Managed staff, leading practice plans and game tactics for JV, 10th, and 9th-grade teams, fostering winning attitudes and teamwork.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Assisted in historic season, making tough decisions while maintaining cohesive, high-performing team.
- Motivated students to become stronger, more agile, and more effective through training habits and proper nutrition.
- Initiated alumni relations, managing fundraising efforts and positive public relations with community.
- Instilled sportsmanship, confidence, and leadership skills in student-athletes.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
Bilingual Customer Service Representative
VeraMed Health
Miami, FL
06.2022 - 01.2023
- Represented Vera Med Health with professionalism and courtesy, enrolling new customers and delivering exceptional service
- Communicated with management when customer issues escalated and worked to find resolutions.
- Addressed customer inquiries, provided product troubleshooting, and educated clients, ensuring satisfaction and loyalty
- Established and maintained strong relationships with both customers and colleagues.
- Assisted customers with Spanish-language inquiries in timely and professional manner, Managing over 50 customer calls per day..
Canvasser
Pivot Marketing
Brickell, Florida
01.2021 - 06.2022
- Increased team efficiency by communicating frequently with coworkers about personal issues and confusions.
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing donations.
- Responded to customer questions and objections to address concerns and build rapport.
- Went up to over 500 different people every week to educate and sign up potential donors.
- Conducted regular surveys and canvassing activities to identify potential donors.
Education
College A.A Degree - undefined
Miami Dade College
Miami, Fl 08.2022 - Current
High school diploma -
City Of Hialeah Education Academy
Hialeah, FL 02.2019 - 05.2022
Skills
Team LeadershipVersatile MarketerCustomer-Focused
Building strong relationships
Adaptability
Strategic planning
Effective communication
Problem-Solving
Additional Information
Supervisor at VeraMed Health:
Holley Basham
(786) 691-7991
[https://veramedhealth.com/](https://veramedhealth.com/)
Head Coach at COHEA:
Coach Daniel Funk
(786) 648-0198
[https://www.coheaedu.com/](https://www.coheaedu.com/)
Supervisor at Pivot Marketing:
Naroa Mena
(754) 702-3822
[http://careerspivot@pivot-mktg.com](http://careerspivot@pivot-mktg.com)
Software
Adobe Premiere Pro
Databases
Timeline
Varsity Assistant Basketball Coach
COHEA
02.2023 - 10.2023
College A.A Degree - undefined
Miami Dade College
08.2022 - Current
Bilingual Customer Service Representative
VeraMed Health
06.2022 - 01.2023
Canvasser
Pivot Marketing
01.2021 - 06.2022
High school diploma -
City Of Hialeah Education Academy
02.2019 - 05.2022