Manuel Plazola
Corpus Christi,TX
Summary
Proven track record of delivering high-quality projects on time at Billy Pugh Co., showcasing strong teamwork, heavy equipment operation, and excellent communication skills. Excelled in high-pressure environments, significantly reducing contraband as a Correctional Officer, demonstrating exceptional de-escalation and conflict resolution abilities. Achieved consistent customer satisfaction through positive engagement and reliable service.
Manages time efficiently, is dedicated, and determined to the job.
Overview
13
13
years of professional experience
Work History
X-871 Builder
Billy Pugh Co.
04.2021 - Current
- Worked closely with others throughout process to keep projects turned in on time.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Delivered high-quality projects on time, consistently meeting client expectations.
- Learned a variety of different projects in order to help in other areas of the shop where it was needed.
Correctional Officer
Nueces County Sheriff's Office
10.2020 - 02.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
X-904 Builder
Billy Pugh Co.
11.2017 - 10.2020
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Sales Floor Associate
Walmart
08.2015 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
X-904 Builder
Billy Pugh Co.
05.2013 - 06.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Cashier
Chic-Fil-A
08.2011 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Criminal Justice
Texas A&M University - Corpus Christi
Corpus Christi, TXCriminal Justice
Del Mar College
Corpus Christi, TXHigh School Diploma -
Foy H. Moody High School
Corpus Christi, TX06.2012
Skills
- Following Instructions
- Heavy Equipment Operation
- De-Escalation Techniques
- Conflict resolution skills
- Relationship building and management
- Goal-Oriented
- Customer Service
- Customer Assistance
- Reliable and Responsible
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Goal-Driven
Timeline
X-871 Builder
Billy Pugh Co.
04.2021 - Current
Correctional Officer
Nueces County Sheriff's Office
10.2020 - 02.2021
X-904 Builder
Billy Pugh Co.
11.2017 - 10.2020
Sales Floor Associate
Walmart
08.2015 - 03.2018
X-904 Builder
Billy Pugh Co.
05.2013 - 06.2015
Cashier
Chic-Fil-A
08.2011 - 03.2013
Criminal Justice
Texas A&M University - Corpus Christi
Criminal Justice
Del Mar College
High School Diploma -
Foy H. Moody High School
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