Manuel Ramirez
El Centro,CA
Summary
Detail-oriented team player with strong organizational skills. Confident and reliable engineer with experience in customer service, procurement, IT, project management, export transportation, and data analysis. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Export Transportation Specialist
Wilbur-Ellis Nutrition
El Centro, CA
10.2022 - Current
- Worked with service providers to resolve issues and correct delays.
- Coordinated schedules and communicated changes to customers.
- Planned and oversaw export transportation activities for nutrition facilities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Reduced container detention charges by 98% in 2023.
- Chassis charges were reduced in 2023 by 80%.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Ensure all ocean freight and drayage services are invoiced on time.
- Developed transportation costs reporting for upper management / KPI reporting.
- Point of contact for troubleshooting assistance and best practices.
- Planned and scheduled weekly meetings with service providers to review processes, discuss challenges and resolve problems.
Business Services Specialist
Wilbur-Ellis Nutrition
08.2020 - 10.2022
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborate on new digitization projects (PARSABLE) to improve production and logistics processes
Engineering Support Specialist
Honeywell Aerospace - MRTC
09.2015 - 08.2020
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Support finance budget planning for engineering operations activities to achieve 90% accuracy in labor spending.
- Maintained EOPs project expense reports for project leaders and upper management.
- Communicate effectively with technical and non-technical audiences.
- Assign engineering software contracts and keep them within the planned budget.
- Analyze software usage and identify cost-reduction opportunities.
- Presented detailed business analysis to executive leadership and stakeholders.
- Developed, administered, and maintained training documentation on the use of software tools and procedures.
Product Line Buyer
Robert Bosch Tool
03.2011 - 09.2015
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Designed and implemented process improvements to streamline the purchasing process.
- Developed new strategies to reduce purchasing costs and maintain quality standards.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Managed and maintained purchase orders and invoices.
- Communicated with suppliers to negotiate the best pricing on apparel and accessories.
Education
Bachelor of Computer Science - Electrical, Electronics Engineering Technologies
Cetys University
Mexicali, Mexico06.2008
Skills
- Detail Orientated with 100% Quality
- Passionate / Driven / Motivated
- Teamwork and Collaboration
- Committed to Performance Excellence
- Excellent Communication and Interpersonal Skills
- High Performing Team Player
- Proactive Problem Solver
- Strong Multi-tasker
- Data Entry
- Shipping Procedures Understanding
- Process Improvement
- Computer Skills
Timeline
Export Transportation Specialist
Wilbur-Ellis Nutrition
10.2022 - Current
Business Services Specialist
Wilbur-Ellis Nutrition
08.2020 - 10.2022
Engineering Support Specialist
Honeywell Aerospace - MRTC
09.2015 - 08.2020
Product Line Buyer
Robert Bosch Tool
03.2011 - 09.2015
Bachelor of Computer Science - Electrical, Electronics Engineering Technologies
Cetys University
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