Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Manuel Ramos

Peachtree Corners,GA

Summary

Dynamic professional with a proven track record at renown companies, excelling in customer service excellence and workflow optimization. Recognized for problem-solving abilities and training new staff, I consistently enhance guest experiences while managing operations efficiently. Committed to reliability and multi-tasking, I drive team success and satisfaction.

Overview

9
9
years of professional experience

Work History

Greeter

The Sun Dial Restaurant, Bar & View
Atlanta, Georgia
02.2025 - Current
  • Greeting customers as they walk into the restaurant
  • Assisted in training new staff on greeting protocols and customer service standards.
  • Handled guest inquiries and resolved minor issues to ensure satisfaction.
  • Managed reservation system to ensure smooth guest flow and seating efficiency.

Bilingual Sales Associate

Sherwin-Williams Paint Store
Atlanta, Dominican Republic
03.2020 - Current
  • Exceeded store sales goals while delivering exceptional customer service.
  • Maintained high quality and visual standards by staying updated on product features.
  • Promptly addressed customer inquiries about Sherwin-Williams products.
  • Conducted sales lead generation calls to enhance store revenue.
  • Utilized forklifts and dollies for efficient warehouse operations.

Retention Specialist

ERC GLOBAL
Santo Domingo, Dominican Republic
03.2021 - 06.2024
  • Explained new products and services to customers.
  • Utilized CRM software to track customer interactions and trends.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Trained new staff on retention best practices and tools.

Reservations Manager

Wyndham Hotels Group
Santo Domingo, Dominican Republic
06.2018 - 04.2019
  • Supervised daily operations of call center team, ensuring efficient workflow.
  • Trained new staff on customer service protocols and system usage.
  • Monitored call metrics to maintain service quality and performance standards.
  • Coordinated scheduling of team members to optimize coverage and availability.

Fine Dining Server

JALAO
Santo Domingo, Dominican Republic
06.2016 - 10.2016
  • Provided exceptional customer service to enhance dining experience.
  • Managed table assignments and coordinated guest seating efficiently.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Processed customer orders accurately using point-of-sale systems.

Education

Bachelor of Engineering - Industrial

Universidad Nacional Pedro Henríquez Ureña
09.2019

Skills

  • Problem-solving and attention to detail
  • Customer service excellence
  • Reliability and punctuality
  • Multi-tasking abilities
  • Workflow optimization and time management

Languages

English - Advanced, Spanish - Native

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Greeter

The Sun Dial Restaurant, Bar & View
02.2025 - Current

Retention Specialist

ERC GLOBAL
03.2021 - 06.2024

Bilingual Sales Associate

Sherwin-Williams Paint Store
03.2020 - Current

Reservations Manager

Wyndham Hotels Group
06.2018 - 04.2019

Fine Dining Server

JALAO
06.2016 - 10.2016

Bachelor of Engineering - Industrial

Universidad Nacional Pedro Henríquez Ureña

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