Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Manuel Razo

Pflugerville,TX

Summary

Accomplished and ROI-driven professional with strong commercial acumen and over 8 years of experience in fast-paced sales environments. Persuasive negotiator and exceptional deal closer with a consistent record of quota-surpassing performance. Adept at building long-lasting customer relationships, sustaining impressive retention rates, and ensuring repeat business. Experienced in leading high-performing teams, facilitating a collaborative environment, and aligning organizational structure for productivity

Overview

10
10
years of professional experience

Work History

Remote Enrollment Specialist

Ria Health
04.2023 - Current
  • Updated, entered and reviewed customer data
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Educated clients on insurance policies and procedures.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Reviewed statistic enrollment data and prepared reports.
  • Worked with enrollment team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Promptly responded to inquiries and requests from prospective customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Logged call information and solutions provided into internal database
  • Made average of 75 outbound and inbound calls per week.

Bilingual Integrated Sales Solutions Consultant

AT&T MOBILITY
01.2020 - 03.2023
  • Significantly increase branch revenue by offering customized solutions that elevate customer experience and communicating expertise through face-to-face interaction with B2C and B2B customers to solve their telecommunications needs
  • Ramp up sales onboarding by developing a Playbook that makes it easy to acquire knowledge and provide quick access to all the tools needed to be successful in their new role
  • Orchestrate numerous customer retention and improvement programs, enhancing customer satisfaction, generating B2B sales, and maximizing retention
  • Consistently meet team goals by training and mentoring team members on customer service and selling skills, company policies and operations, and product knowledge.

Retail Sales Consultant

01.2017 - 01.2020
  • Emerged one of the top selling consultants, always surpassing sales targets and exceeding specified revenue goals
  • Leveraged exceptional product knowledge and personable demeanor to deliver engaging presentations, articulate value propositions, and close sales
  • Maximized up-selling and cross-selling opportunities by demonstrating products of entertainment with AT&T TV and Home internet/Fiber
  • Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

Sales Support Representative

01.2014 - 01.2018
  • Achieved company goal of 100% customer satisfaction through courteous attention to detail and problem solving on a one-to-one basis
  • Outperformed sales goals and metrics by suggesting selections that met customer's needs and emphasizing selling points of article
  • Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.

Education

CAPM (Certified Associate in Project Management -

Google Career Certificates

Google Technical Support Certification -

High School Diploma -

Brenham High School
Brenham, TX

Skills

  • PERSONAL SKILLS
  • Self-Motivated
  • Go getter
  • Flexibility
  • Problem Solving
  • TECHNICAL SKILLS
  • Tools:
  • Microsoft Office Suites, CRM,G-Suite
  • SalesForce and Oracle Field Service
  • Cloud (OFSC)
  • Operating System: Windows, MacOS
  • IOS, LINUX
  • CORE COMPETENCIES
  • B2B & B2C Sales
  • Customer Relationship
  • Management
  • Customer Success
  • Product Knowledge
  • Prospecting & Lead Generation
  • Relationship Building & Networking
  • Thought Leadership
  • Sales Presentations
  • Strategic Planning
  • Training & Development
  • Cold-Calling
  • C-level Negotiation

Affiliations

Accomplished and ROI-driven professional with strong commercial acumen and over 8 years of experience in fast-paced sales environments. Persuasive negotiator and exceptional deal closer with a consistent record of quota-surpassing performance. Adept at building long-lasting customer relationships, sustaining impressive retention rates, and ensuring repeat business. Experienced in leading high-performing teams, facilitating a collaborative environment, and aligning organizational structure for productivity.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Remote Enrollment Specialist

Ria Health
04.2023 - Current

Bilingual Integrated Sales Solutions Consultant

AT&T MOBILITY
01.2020 - 03.2023

Retail Sales Consultant

01.2017 - 01.2020

Sales Support Representative

01.2014 - 01.2018

CAPM (Certified Associate in Project Management -

Google Career Certificates

Google Technical Support Certification -

High School Diploma -

Brenham High School

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Manuel Razo