Manuel Rivas
Santa Ana,CA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers and helping team members as well. Excellent oral and written communication, listening and time management skills with meticulous set of mind for work ethic. Ambitious to learn.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Store Clerk
Berry Brothers
Anaheim, CA
04.2023 - 11.2023
- Received shipment of merchandise and restocked shelves accordingly.
- Greeted customers, answered inquiries and provided information on products and services.
- Resolved customer complaints in a courteous manner while following corporate guidelines.
- Ensured compliance with local health codes by cleaning food preparation areas regularly.
- Received deliveries, scanned packages and updated orders in internal database.
- Checked personal identifications during alcohol and tobacco sales.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Processed returns and exchanges according to company policy.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
Line Cook
Instanbull
Fountain Valley, CA
04.2022 - 11.2022
- Adhered to portion controls and presentation specifications.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Made meals in accordance with company standards and requirements.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Cooked multiple orders simultaneously during busy periods.
Cook's Assistant
Uroko cafe
Costa Mesa, CA
09.2021 - 03.2022
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Weighed, measured, and mixed ingredients according to recipes or personal judgment.
- Set up and performed initial prep work for soups, sauces and salads.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Checked the quality of raw materials prior to use in order to ensure freshness of products used.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bartender, Line Cook, Server
The Phoenix Club
Anaheim, CA
10.2016 - 03.2021
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Effectively multitasked within fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Measured ingredients accurately using measuring cups and spoons.
- Communicated effectively with fellow staff members regarding meal preparations.
- Grilled and deep fried various foods from meats to potatoes.
- Kept the kitchen area clean at all times during shifts.
- Prepared variety of foods according to exact instructions and recipe specifications.
Bartender
Anaheim Plaza Hotel & Suites
Anaheim, CA
03.2011 - 08.2016
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server, Bartender
Santa Ana Country Club
Santa Ana, CA
07.2007 - 08.2012
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Informed customers of daily specials and signature menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared drinks according to standard recipes.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Some College (No Degree) - Psychology
Orange Coast College
Costa Mesa, CASkills
- Customer Engagement
- Returns Processing
- Complaint Handling
- Cash Register Operation
- Cash Handling Accuracy
- Team Management
Certification
- ServSafe Food handler
- ServSafe Alcohol
Languages
English
Full Professional
Spanish
Professional
French
Elementary
Timeline
Front Store Clerk
Berry Brothers
04.2023 - 11.2023
Line Cook
Instanbull
04.2022 - 11.2022
Cook's Assistant
Uroko cafe
09.2021 - 03.2022
Bartender, Line Cook, Server
The Phoenix Club
10.2016 - 03.2021
Bartender
Anaheim Plaza Hotel & Suites
03.2011 - 08.2016
Server, Bartender
Santa Ana Country Club
07.2007 - 08.2012
Some College (No Degree) - Psychology
Orange Coast College
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