Manuel Robles
Minneapolis,MN
Summary
Dedicated server and bartender with exceptional customer service skills. Known for maintaining cleanliness standards and effective communication, enhancing guest satisfaction through streamlined processes.
Results-driven handy person with a strong work ethic and commitment to cleanliness. Experienced in routine maintenance and guest engagement, ensuring compliance with safety standards and enhancing overall client experiences.
Experienced with general repairs and maintenance tasks. Utilizes skills in plumbing, electrical work, and carpentry to ensure operational efficiency. Track record of diagnosing issues swiftly and implementing effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Handy Person
Handy Maintenance
Minneapolis, MN
03.2024 - Current
- Performed routine maintenance tasks including plumbing, electrical, and carpentry repairs.
- Inspected facilities to identify issues and ensure compliance with safety standards.
- Assisted in training new staff on maintenance protocols and safety procedures.
- Streamlined repair processes to enhance efficiency and reduce downtime of facilities.
- Installed various home appliances to improve client comfort and convenience.
- Utilized effective communication skills to understand client needs clearly before starting work on any project.
- Enhanced customer satisfaction by promptly addressing and resolving maintenance issues.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Followed instructions from supervisor regarding daily job tasks and duties.
Server and Bartender
JW Marriott
Minneapolis, MN
11.2010 - 01.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new staff on restaurant protocols and service standards.
- Streamlined table turnover processes, enhancing overall guest satisfaction.
- Implemented feedback mechanisms to continuously improve dining experience quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
MPS : Adult Education Program Minneapolis
Minneapolis, MNSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
Accomplishments
- Contributed to service that earned a stellar review in [Name of Publication].
- Named Bartender of the Year by [Name of Publication].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Employee of the year
I was dominie a employee of the year, because I had a excellent feedback from the costumer always on time with my task communication, dedication is the key to achieved, also I was semi final from diamond competitions from the bets hotels in Minnesota .
Languages
English
Professional Working
Timeline
Handy Person
Handy Maintenance
03.2024 - Current
Server and Bartender
JW Marriott
11.2010 - 01.2025
High School Diploma -
MPS : Adult Education Program Minneapolis