Manuel rodrigues
Boston,MA
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed at Apparel & Electronics. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional team leadership and multitasking abilities. Achieved notable improvements in efficiency and customer relations, embodying outstanding communication skills and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
Apparel & Electronics
04.2022 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Security
El Potro Security
10.2024 - 12.2024
- Deescalated potential conflicts through tactful communication and proactive intervention strategies.
- Streamlined incident reporting processes, enabling faster resolution of issues and minimizing disruptions to business operations.
- Provided exceptional customer service, addressing patron concerns regarding safety and security while maintaining a welcoming environment.
- Called police to report criminal acts.
- Enforced dress codes and refused objectionable attire.
Supervisor
KFC
01.2020 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
DEARBORN STEM ACADEMY
Roxbury, MA06-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Accurate cash handling
- Team leadership
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Security
El Potro Security
10.2024 - 12.2024
Store Manager
Apparel & Electronics
04.2022 - 01.2025
Supervisor
KFC
01.2020 - 02.2022
High School Diploma -
DEARBORN STEM ACADEMY
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