Manuel Rodriguez
Monroe,NY
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue. Knowledgeable and hardworking with a hands-on style and good grasp of marketing, personnel management, inventory coordination and all other areas of restaurant operations. Excellent skills in maintaining records, planning operations and administering financial operations. Skilled in controlling food costs and labor hours.
Overview
21
21
years of professional experience
Work History
Restaurant Owner/Operator
Hops Craft Beer Burger
Monroe, NY
08.2018 - 12.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Retrieved stored items and traced lost shipments, when necessary.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
Business Associate
Mount Sinai St. Luke's Hospital
Manhattan, NY
09.2001 - 09.2016
- Confirmed patient demographics, collected copays and verified insurance.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
- Arranged hospital admissions for patients as required.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Education
GED -
Bronx Community College of The City University of New York
The Bronx, NY05.2008
Skills
- Relationship Building
- Labor Cost Controls
- Staff Leadership
- Inventory Management
- Front of House Management
- Problem Solving
- Equipment Maintenance and Repairs
- Monitoring Food Preparation
- Employee Performance Evaluations
- Fire Safety Regulations
- Money Handling
- Problem-Solving
- Back of House Management
- Recruitment and Hiring
- Menu Development
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Restaurant Owner/Operator
Hops Craft Beer Burger
08.2018 - 12.2022
Business Associate
Mount Sinai St. Luke's Hospital
09.2001 - 09.2016
GED -
Bronx Community College of The City University of New York
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