Manuel Rodriguez
Raymondville
Summary
Dynamic Front Office Coordinator at MyCare Medical with proven expertise in customer service and office management. Enhanced patient relations through empathetic communication and streamlined appointment scheduling, significantly improving patient satisfaction. Skilled in insurance verification and adept at fostering team collaboration, contributing to a positive work environment and efficient operations. I am a fast learner and very dependable. Fluent in English and Spanish, inventory skills, training and supervising experience. Love to interact with customers.
Overview
23
23
years of professional experience
Work History
Front Office Coordinator
MyCare Medical
04.2021 - 01.2025
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Ensured confidentiality and security of patient records through diligent management.
- Enhanced office efficiency by streamlining front desk procedures.
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
- Resolved patient and staff issues promptly, maintaining positive atmosphere in office.
- Managed high volume of incoming calls, directing them to appropriate departments.
- Implemented digital document management system, reducing paper waste and increasing efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Manager
Whataburger
05.2002 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate Degree Business - Business
Texas State Technical College
Harlingen06.2019
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Insurance verification
- Office management
- File organization
- Calendar management
- Office organization
- Filing
- Patient relations
- Scheduling appointments
- Opening and closing offices
- Call routing
- Sensitive information handling
- Expense reporting
- Information protection
- Cross-functional collaboration
- Basic accounting
- Office supplies inventory management
- Call forwarding
- Exceptional communication
- Departmental support
- Maintaining confidentiality
- Office supplies ordering
- Time management proficiency
- Appointment confirmation
- Phone and email etiquette
- Appointment scheduling
- Multitasking and organization
- Microsoft office
- Documentation and recordkeeping
- Scheduling
- Inventory management
- Customer service management
- Team leadership
- Goal setting
- Handling complaints
- Staff training
- Budget management
- New hire orientation
- Staff scheduling
- Business administration
- Quality assurance
- Staff development and training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Coordinator
MyCare Medical
04.2021 - 01.2025
Manager
Whataburger
05.2002 - 03.2017
Associate Degree Business - Business
Texas State Technical College
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