Manuel Rodriguez

Highly skilled and customer-focused Front of House Shift Leader with over five years of a proven track record of delivering exceptional guest experiences in a fast-paced restaurant environment. Adept at leading service teams, managing floor operations, and maintaining high standards of hospitality aligned with Coal's brand values. Skilled in staff supervision, table management, conflict resolution, and efficient coordination with kitchen and bar teams to ensure a smooth service flow.

• Recognized for strong leadership, attention to detail, and the ability to motivate team members to consistently exceed customer expectations.
• Committed to creating a welcoming atmosphere that drives repeat business and positive reviews.
• Provided excellent customer service by noting and accurately processing orders, addressing customer inquiries, and concerns.
• Ensured timely and efficient delivery of food and beverages while maintaining a clean and organized dining area.
• Highly interacted with General Managers, employees and guests to ensure operations ran smoothly on a daily basis.
• Facilitated sales for the company from upwards of 5,000 dollars in a given day, increasing company sales.
• Performed accurate inventory counts and monitored stock levels to ensure proper supply of food and beverage items.
• Proficient in Point of Sales systems such as Pinnacle and Toast while assisting and training new staff in both POS systems.
• Committed to creating a welcoming atmosphere that drives repeat business and positive reviews.