MANUEL ROJAS
Las Vegas,NV
Summary
Diligent with solid background in maintaining cleanliness and supporting dining room staff. Proven ability to efficiently reset tables and assist with customer needs. Demonstrated skills in teamwork and adaptability to fast-paced environments.
Experienced with maintaining cleanliness and resetting tables quickly and efficiently. Utilizes collaboration and communication to support waitstaff and enhance customer dining experiences. Track record of adapting to dynamic environments and ensuring tidy, welcoming atmosphere.
Professional hospitality worker prepared for this role with valuable experience in providing seamless service and maintaining clean dining environment. Known for strong collaboration skills and achieving consistent results. Dependable and flexible team player with focus on customer satisfaction and operational efficiency.
Professional hospitality worker with strong experience in supporting restaurant operations. Demonstrates keen ability to maintain cleanliness, assist in food and drink delivery, and ensure guest satisfaction. Reliable team player who adapts to changing needs and consistently contributes to smooth and efficient dining experience. Skilled in multitasking, communication, and maintaining welcoming environment.
Driven Busser with more then 15 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Driven Busser with more then 15 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Personable Dining Room Attendant with more then 15 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bus Person,Bus/Runner and serving position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Bus Person
Netflix Bites Restaurant at Mgm Grand Resorts
01.2025 - Current
- Streamlined operations during busy periods by efficiently prioritizing tasks based on urgency and importance levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room and bar areas for signs of overcrowding.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Enhanced customer satisfaction by promptly clearing and resetting tables after guests'' departure.
- Improved operational efficiency through effective communication with fellow team members regarding guest needs and potential issues.
- Supported team members in handling large parties, ensuring smooth service and satisfied customers.
- Maintained cleanliness of the dining area, contributing to a pleasant atmosphere for guests.
- Ensured a comfortable dining experience by promptly attending to any spills or accidents in the dining area.
- Contributed to a positive work atmosphere by consistently demonstrating professionalism and teamwork.
- Boosted customer satisfaction through attentive listening and prompt resolution of any concerns or requests.
- Ensured proper table settings, adhering to restaurant standards for an aesthetically pleasing environment.
- Assisted servers in delivering exceptional service by quickly refilling drinks and attending to guest needs.
- Increased efficiency by restocking service stations with necessary supplies during shifts.
- Promoted a safe working environment by consistently following proper sanitation procedures when handling dishware and utensils.
- Optimized table turnover rates by swiftly removing used dishware, wiping down surfaces, and setting up for new guests.
- Fostered a welcoming atmosphere for all guests, maintaining a friendly demeanor throughout every interaction.
- Demonstrated adaptability by effectively serving in various roles as needed, such as server assistant or host/hostess support.
- Facilitated seamless turnover between shifts by completing thorough side-work duties at the end of each shift.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Bus/Food Runner
International Smoke by Michael Mina and Ayesha Curry
12.2019 - 01.2025
- Increased customer satisfaction with quick and courteous food delivery.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Implemented feedback from customers and staff to improve service delivery processes.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
- Established rapport with customers by providing friendly and attentive service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
Bus/Food Runner
Pub1842 Restaurant by Michael Mina
05.2013 - 11.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
Bus Person
Tableau Restaurant at The Wynn Hotel
09.2012 - 05.2013
- Enhanced customer satisfaction by promptly clearing and resetting tables after guests'' departure.
- Improved operational efficiency through effective communication with fellow team members regarding guest needs and potential issues.
- Supported team members in handling large parties, ensuring smooth service and satisfied customers.
- Maintained cleanliness of the dining area, contributing to a pleasant atmosphere for guests.
- Ensured a comfortable dining experience by promptly attending to any spills or accidents in the dining area.
- Contributed to a positive work atmosphere by consistently demonstrating professionalism and teamwork.
- Boosted customer satisfaction through attentive listening and prompt resolution of any concerns or requests.
- Ensured proper table settings, adhering to restaurant standards for an aesthetically pleasing environment.
- Assisted servers in delivering exceptional service by quickly refilling drinks and attending to guest needs.
- Increased efficiency by restocking service stations with necessary supplies during shifts.
- Promoted a safe working environment by consistently following proper sanitation procedures when handling dishware and utensils.
- Optimized table turnover rates by swiftly removing used dishware, wiping down surfaces, and setting up for new guests.
- Upheld restaurant reputation for exceptional service through consistent attention to detail and adherence to established protocols.
- Displayed strong multitasking abilities while balancing the needs of multiple tables simultaneously during peak hours.
- Fostered a welcoming atmosphere for all guests, maintaining a friendly demeanor throughout every interaction.
- Demonstrated adaptability by effectively serving in various roles as needed, such as server assistant or host/hostess support.
- Facilitated seamless turnover between shifts by completing thorough side-work duties at the end of each shift.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Bus/Runner
SEA BLUE RESTAURANT AT MGM GRAND
10.2009 - 08.2012
- Wipe tables and seats with cloths, and replace table set up.
- Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning.
- Perform serving, cleaning, and stocking duties in establishments such as dining rooms in order to facilitate customer service.
- Maintain adequate supplies of items such as clean silverware, glassware, dishes, and trays.
- Serve food to customers when waiters need assistance.
Banquet set-up/ Banquet Server
BELLAGIO HOTEL AND CASINOS
01.2007 - 10.2009
- Maintain adequate supplies of items such as clean linens, glassware, and trays.
- Set tables with clean linens, condiments, and other supplies.
- Wipe tables and seats with dampened cloths, and replace dirty tablecloths.
- Serving exceptional gourmet food for VIP parties, weddings and big conventions. Providing excellent customer service.
Banquet Porter
HARRAH'S
01.2006 - 01.2007
- Actively involved in the preparation of the rooms for VIP parties, meetings, weddings and big conventions, and the maintenance of the equipment used for these occasions.
- Actively involved in organizing the equipment in the storage.
Customer Service Representative
WALGREENS PHARMACY
11.1997 - 01.2006
- Provided excellent customer service and support.
- Assisted with inventory control, in charge of seasonal merchandise displays, and cash register operations.
- TRANSFERRED FROM SAN JUAN, PR TO LAS VEGAS
Education
DR. JOSE M. LAZARO
Skills
- Committed with outstanding "people skills", articulate and professional; qualified for customer interaction; demonstrated drive and skills needed for successful progression in field
- Ability to learn new procedures and materials quickly as demonstrated by volunteer experience; superior memory and attention to detail
- Friendly, outgoing, charismatic; easily adapts to new environments and changing priorities
- Exposure in multiple geographical locations has instilled in me: self-confidence, independence, and heightened self-reliance
- My achievements, coupled with a solid work ethic, will allow me to continue as a forward thinker and team player with strong commitment to my customers and the organization I work for
- Strive for excellence in all tasks and I perform my duties with professionalism and diplomacy Fully bilingual, Spanish and English
- Quick learner
- Restaurant etiquette
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bus Person
Netflix Bites Restaurant at Mgm Grand Resorts
01.2025 - Current
Bus/Food Runner
International Smoke by Michael Mina and Ayesha Curry
12.2019 - 01.2025
Bus/Food Runner
Pub1842 Restaurant by Michael Mina
05.2013 - 11.2019
Bus Person
Tableau Restaurant at The Wynn Hotel
09.2012 - 05.2013
Bus/Runner
SEA BLUE RESTAURANT AT MGM GRAND
10.2009 - 08.2012
Banquet set-up/ Banquet Server
BELLAGIO HOTEL AND CASINOS
01.2007 - 10.2009
Banquet Porter
HARRAH'S
01.2006 - 01.2007
Customer Service Representative
WALGREENS PHARMACY
11.1997 - 01.2006
DR. JOSE M. LAZARO
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