Manuel Roman JR
Oakland,CA
Summary
At Extreme Networks I worked in network engineering and advanced troubleshooting, combined with teamwork and problem-solving skills, ensured the successful deployment of new technologies, elevating customer support experiences.
Overview
17
17
years of professional experience
Work History
Senior Technical Support Engineer
Extreme Networks
02.2008 - 02.2025
- Helped streamline repair processes and update procedures for support action consistency.
- Performed root cause analysis of reported issues to enact corrections.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
Education
SUNY College At Oswego
Oswego, NYSkills
- Remote support
- Customer support
- Application support
- Network engineering
- Advanced troubleshooting
- Customer service
- Teamwork and collaboration
- Problem-solving
- Software installation
- Network configuration
- Technical troubleshooting
Languages
Spanish
Timeline
Senior Technical Support Engineer
Extreme Networks
02.2008 - 02.2025
SUNY College At Oswego
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