Manuel Romero
Librarian
Clinton,CT
Summary
Resourceful Librarian with meaningful experience cataloging and organizing library collections. Tactfully provides patrons with insightful direction to maximize customer service utility. Knowledgeable operator of library resources and passionate problem solver.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Librarian I, Jr. Bilingual
New Haven Free Public Library
12.1998 - Current
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Improved information accessibility for patrons through the development and implementation of a new cataloging system.
- Streamlined library operations by implementing efficient circulation procedures and automated systems.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Created programs and activities to promote library usage and literacy.
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer problems.
- Maintained library databases to support accuracy and availability in circulation systems.
- Promoted library services and resources through public relations initiatives and community outreach.
- Trained and supervised library staff, volunteers and other personnel.
- Greeted patrons warmly and offered to assist with issues or needs.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Resolved patrons� complaints tactfully and professionally.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
Library Assistant II Bilingual
New Haven Free Public Library
New Haven, CT
02.2000 - 07.2003
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Teller Supervisor
Hotel Inter-Continental
Guayana, Bolivar-Venezuela
01.1990 - 12.1992
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Improved cross-selling success through targeted training and employee incentives.
Education
Doctor of Ministry - Theology
Theological International University
Durham, NC06.2022
Master of Theology - Theology
Theological International University
Durham, NC06.2020
Skills
- Interlibrary Loan Processes
- Cataloging Magazine
- Organizational Skills
- Fluent in Spanish
- Scheduling
- Basic Accounting
- Safety Awareness
- Knowledge of Circulation Procedures
- Problem-Solving Skills
- Public service orientation
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
Ordained minister, Assemblies of God
Lead Pastor, Bethany Christian Church. New Haven, CT
www.iglesiabetaniaad.org
Certificate-Phishing
Certificate-Internet Security
References
References available upon request.
Timeline
Library Assistant II Bilingual
New Haven Free Public Library
02.2000 - 07.2003
Librarian I, Jr. Bilingual
New Haven Free Public Library
12.1998 - Current
Teller Supervisor
Hotel Inter-Continental
01.1990 - 12.1992
Doctor of Ministry - Theology
Theological International University
Master of Theology - Theology
Theological International University
Ordained minister, Assemblies of God
Lead Pastor, Bethany Christian Church. New Haven, CT
www.iglesiabetaniaad.org
Certificate-Phishing
Certificate-Internet Security
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