Manuel Saldana
Dallas,TX
Summary
Proven Associate at Amazon, adept in customer service and inventory management, significantly enhanced customer satisfaction and operational efficiency. Skilled in relationship building and workplace safety, demonstrated leadership qualities and complex problem-solving abilities. Achieved consistent productivity improvements, showcasing a commitment to excellence and a flexible approach to work.
Overview
3
3
years of professional experience
Work History
Associate
Amazon
02.2023 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
Associate
Academy Sports and Outdoors
11.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate Of Applied Science - Radiologic Technology
Brookhaven College
Dallas, TXSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Workplace Safety
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Flexible Schedule
Languages
Spanish
Native or Bilingual
Timeline
Associate
Amazon
02.2023 - 08.2024
Associate
Academy Sports and Outdoors
11.2021 - 02.2023
Associate Of Applied Science - Radiologic Technology
Brookhaven College