Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manuel Sanchez

Miami,FL

Summary

Dynamic Assistant Manager at Neiman Marcus Group Ltd with a proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in problem-solving and staff training, I effectively resolved complaints and improved service quality, contributing to a positive shopping experience and driving business growth.

Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Neiman Marcus Group Ltd
08.2021 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Customer Service Ambassador

Neiman Marcus Group Ltd
12.2020 - 08.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.

Sales Associate Specialist

Babies R Us
08.2015 - 03.2016
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Criminal Jusice

Florida International University
Miami, FL
12-2019

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Staff supervision

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Manager

Neiman Marcus Group Ltd
08.2021 - 04.2025

Customer Service Ambassador

Neiman Marcus Group Ltd
12.2020 - 08.2021

Sales Associate Specialist

Babies R Us
08.2015 - 03.2016

Bachelor of Science - Criminal Jusice

Florida International University

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Manuel Sanchez