MANUEL SANTANA
Shirley,NY
Summary
Boasting over 20 years of experience in the healthcare industry, bringing a proven track record of leading cross-functional teams and delivering projects with precision and excellence. I am a strategic thinker with exceptional communication skills who excels in spearheading cross-functional teams with meticulous precision and outstanding quality. I have successfully led the enterprise-wide Charge Master maintenance process, ensuring billing compliance with regulatory standards through effective collaboration with organizational leaders and Subject Matter Experts. My innovative approach to automation has revolutionized service delivery, reducing service turnaround times from over 10 months to just 35 days. My coordination of Lean Six Sigma initiatives has been instrumental in pinpointing and rectifying process inefficiencies, consistently driving strategies that have achieved a remarkable 70% enhancement in performance for over a decade.
Overview
27
27
years of professional experience
Work History
Charge Master Coordinator
Northwell Health
12.2013 - Current
- Lead the Chargemaster maintenance process, aligning billing with all payors and enhancing revenue capture.
- Spearheaded multiple projects, selecting Subject Matter Experts and managing tasks, risks, and mitigation strategies to ensure project success and compliance.
- Coordinated enterprise Radiology department chargemaster standardization update for 10,000+ tests over a 3-year period.
- Spearheaded Lean Six Sigma initiatives to improve Lab and Pharmacy Chargemaster processes, increasing maintenance efficiency by 70% over ten years and augmenting revenue.
- Developed automation tools for Chargemaster maintenance and validation, cutting manual effort from over 10 months to 35 days.
- Created databases for efficient Physician credential comparison across multiple hospitals, reducing manual effort by 90%.
Manager of Information Services
Metropolitan Hospital Center
07.2010 - 12.2013
- Spearheaded the Business Intelligence Department, driving operational efficiency and aligning initiatives with strategic objectives.
- Conducted in-depth analyses of hospital practices and procedures to identify risks and non-compliance, promoting a culture of continuous improvement.
- Developed and executed process enhancement recommendations, ensuring sustainability and compliance with industry standards.
- Orchestrated comprehensive training programs to align staff with revised procedures and regulatory mandates, contributing to a 99% Joint Commission survey score.
- Led the creation of databases and statistical reporting tools, leveraging key performance indicators to facilitate a 30% annual revenue growth.
Senior Systems Analyst
St. Vincent Catholic Medical Center
12.2008 - 07.2010
- Enhanced reporting systems and database optimization for improved secure data transfer to leadership teams and external vendors.
- Collaborated with organizational leaders to analyze data trends and identify opportunities for process improvements.
- Achieved significant cost savings by developing scripts that automated the scanning of Explanation of Benefit (EOBs) and patient documents, leading to a reduction in the need for full-time employee resources.
- Identified areas requiring further streamlining or automation resulting in cost savings without compromising service quality.
Business Office Manager/Finance
Bellevue Hospital Center
02.1998 - 12.2008
- Managed daily operations of the Outpatient Account department, ensuring efficient workflow and patient data management.
- Served as the Subject Matter Expert for system research and development, enhancing automated information exchange between departments.
- Developed innovative tools to assist self-pay patients in establishing payment agreements and streamlined the Medicaid application process.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Education
Master of Science -
American Intercontinental University
Hoffman Estates, IL09.2005
Bachelor of Science -
American Intercontinental University
Hoffman Estates, IL03.2004
Skills
- Strong Microsoft Excel
- Microsoft Visual Basic for Applications
- Project Management
- Excellent Written and Verbal communication skills
- Microsoft Access and SQL
- Data Analysis and Automation
- Process Improvement
- Familiar with Google Cloud concepts
- Multitasking and organization
- Decision-making
Languages
Spanish
Timeline
Charge Master Coordinator
Northwell Health
12.2013 - Current
Manager of Information Services
Metropolitan Hospital Center
07.2010 - 12.2013
Senior Systems Analyst
St. Vincent Catholic Medical Center
12.2008 - 07.2010
Business Office Manager/Finance
Bellevue Hospital Center
02.1998 - 12.2008
Master of Science -
American Intercontinental University
Bachelor of Science -
American Intercontinental University
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