MANUEL SANTILLAN
LOS ANGELES,CA
Summary
Dynamic professional with a proven track record at Catalina Paints, excelling in customer service and problem-solving. Recognized for enhancing store performance through strategic merchandising and staff mentorship. Adept at analyzing sales data to drive results, ensuring customer satisfaction while maintaining operational efficiency. Committed to fostering positive customer experiences.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
CATALINA PAINTS
03.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
CATALINA PAINTS
03.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Store Associate
Goodwill Industries Of California
12.2019 - 02.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Demolition Laborer
GENERAL CONTRACTING SERV
08.2019 - 11.2019
- Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Greeter
Wal-Mart Supercenter
12.2018 - 08.2019
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Used Car Sales Manager
LA SUPER AUTO GROUP INC
02.2016 - 09.2018
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Recognized as top salesperson for 2years in a row.
Collection Customer Service Representative
BEVERLY FINANCIAL CORP
03.2013 - 11.2015
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or writeoffs.
Education
Associate of Science - Social Work
Cypress College
Cypress, CA07-2027
GED -
THOMAS JEFFERSON HIGH SCHOOL
Los Angeles, CA06-2009
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
CATALINA PAINTS
03.2020 - Current
Sales Associate
CATALINA PAINTS
03.2020 - 06.2022
Store Associate
Goodwill Industries Of California
12.2019 - 02.2020
Demolition Laborer
GENERAL CONTRACTING SERV
08.2019 - 11.2019
Greeter
Wal-Mart Supercenter
12.2018 - 08.2019
Used Car Sales Manager
LA SUPER AUTO GROUP INC
02.2016 - 09.2018
Collection Customer Service Representative
BEVERLY FINANCIAL CORP
03.2013 - 11.2015
Associate of Science - Social Work
Cypress College
GED -
THOMAS JEFFERSON HIGH SCHOOL
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