Manuel Santillan
San Ysidro,CA
Summary
An M.B.A. in Healthcare Management and B.S. in Human Services Management graduate with extensive experience in supply chain for hospital disposable medical supplies, employee growth, training, and development by implementing creative workflows to maximize the efficiency of the organization.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
UPR - Labor Sponsor
Kaiser Permanente
01.2020 - Current
- Company Overview: Labor Management Partnership
- Supporting multiple successful Unit-Based Teams to support their progress in achieving the organization’s line of sight goals.
- Managing 45 Department Unit-Based Teams (UBT).
- Coaching the teams to complete both the organizational and Partnership goals.
- Demonstrated leadership skills in managing projects from concept to completion.
- Working in partnership with the local leaders to improve efficiencies, affordability, and safety.
- Member of multiple committees focused on improving the organization.
- Labor Management Partnership
- Identified issues, analyzed information and provided solutions to problems.
Material Management Clerk II
Kaiser Permanente
01.2007 - 01.2020
- Manage and optimize supply chain processes, issuing and analyzing requests for quote and vendor proposals to ensure efficiency, cost-effectiveness, quality, and customer satisfaction for all of Kaiser Permanente’s locations in San Diego.
- Collaborate with other departments to forecast demand and ensure supply chain readiness.
- Monitor the performance of suppliers, assessing their ability to meet quality and delivery requirements.
- Oversee inventory management practices, ensuring optimal stock levels are maintained for Kaiser Permanente Hospitals and clinics in San Diego, CA.
- Prepare and present regular performance reports to senior management.
- Managed FDA recalls for the Hospital and clinic supplies.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted research to address shipping errors and packaging mistakes.
Medical Record Clerk II
Kaiser Permanente
01.2000 - 01.2007
- Company Overview: Medical Records Department
- Creating, distributing, and maintaining patients' physical medical records where my strengths were:
- Excellent record-keeping skills along with the ability to keep patient records or information confidential and secure.
- Communicated project status with clarity to management and coworkers.
- As a team member of the safety committee, I helped communicate new safety processes to the rest of the staff.
- Medical Records Department
Education
Master of Business Administration - Healthcare Management
Colorado Technical University
Colorado Springs, CO01-2022
Bachelor of Science - Human Services Management
The University of Phoenix
San Diego, CACertified Project Manager - undefined
The University of Phoenix
San Diego, CASkills
- Systems Thinking
- Business Acumen
- Change Management
- Business Documentation
- Business Process Improvement
- Business Relationship Management
- Applied Data Analysis
- Operations Management
- Health Care Outcome Data
- Project Management
- Business Strategy Leadership
- Administrative Tasks
- Data Integrity
- Onboarding new employees
- Planning meetings
- Training & Education
Accomplishments
In 2024, I had the opportunity to become a Master Trainer for the Kaiser Permanente Labor Management Department. I am now part of the Master Trainer group that has the responsibility to coordinate the training and education program for Kaiser Permanente San Diego.
Highlights
As a labor partner for the organization with over Twenty Years working to improve the work environment. In 2020, I was released from my home department in Supply Chain to work as a UPR Labor Sponsor to help improve the workflows of the organization’s Unit-Based Teams for multiple departments in San Diego.
Languages
Spanish
Native or Bilingual
Timeline
UPR - Labor Sponsor
Kaiser Permanente
01.2020 - Current
Material Management Clerk II
Kaiser Permanente
01.2007 - 01.2020
Medical Record Clerk II
Kaiser Permanente
01.2000 - 01.2007
Bachelor of Science - Human Services Management
The University of Phoenix
Certified Project Manager - undefined
The University of Phoenix
Master of Business Administration - Healthcare Management
Colorado Technical University
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