Manuel Santos
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2019 - Current
- Assisted in the development and implementation of security policies and procedures.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Adhered to post orders while maintaining a visible presence around the property.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Provided escorts for visitors as needed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Responded to alarms and conducted investigations as required.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Reported safety hazards for remediation response.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Documented security-related situations and submitted in-depth reports to superiors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Completed incident reports to record security or loss prevention incidents.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Identified suspicious activity to determine appropriate response.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained high levels of alertness throughout shifts.
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled crowds during events to preserve order and promote security.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Sales Associate
Ross stores
08.2006 - 11.2006
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Commerce
Jose Rizal University
Manila, PhilippinesSkills
- Security policy development
- Incident investigation
- Access control enforcement
- Surveillance monitoring
Timeline
Security Officer
Allied Universal Security Services
05.2019 - Current
Sales Associate
Ross stores
08.2006 - 11.2006
Bachelor of Science - Commerce
Jose Rizal University